People Experience Co-Ordinator

Nurse Next Door Melbourne Bayside is looking for a passionate recruitment lead who wants to make a real difference in the Bayside location and positively impact the lives of people living with disabilities and/or challenges related to ageing. Our focus is on building a team of the right people, Admiring them so they can provide the highest quality of care for our clients.

Our People Experience Co-Ordinator will join our Leadership team. Love what they do and be excited and making a difference.

Responsibility Summary;

Recruitment :

Follows the Nurse Next Door people system to lead all aspects of recruitment and building a solid people pipeline

Hiring :

Works in close partnership with the Director, Care Designer team, and Scheduling Admin team ensuring adequate staffing levels available to deliver continuity of care and ensuring zero cancellations on client’s visits due to lack of available staff

Collaborates effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match

Oversees all administrative policies, procedures and practices to be in compliance with employment standards; be the expert in your local market

Takes a proactive approach in supporting with scheduling solutions as needed

Responsible for data integrity in the scheduling software

Onboarding :

Coordinates and leads Nurse Next Door Discovery Day

Ensures Caregivers have been trained and are able to efficiently use all Nurse Next Door systems

Leads, implements and ensures 100% adoption of new People programs and special projects as directed

Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS and acting on feedback to improve existing experience

Engagement :

Champion of employee engagement, growth and development opportunities

Builds relationships with existing employees to understand career goals and support with identifying a future career roadmap

Manages all job postings on recruitment portals and web pages

Develops community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues

Education and Experience Requirements :

Experience recruiting A-Players in a high volume and fast growth environment

Minimum three years progressive management experience in operational and/or service delivery

Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)

Exceptional written and verbal communication skills

Intentional organisation, planning, time management and multi-tasking skills

Demonstrated experience in customer service

National Police Check (Aged care specific)

Working with Children's Check

NDIS Worker Screen

Next Steps
APPLICATION CRITERIA
*All applications must include a cover letter addressing all below criteria

Recruitment Experience : Phone Screen, Interviewing, Developing Contracts, Running Orientation presentation / day

Leadership experience : Your experience, what you will bring to the role

Job Types: Part-time, Permanent