Join a company where luxury meets loyalty.

At Q Report, we’re not your average insurance provider. We specialise in protecting jewellery and luxury watches offering peace of mind to customers across Australia. With a reputation for redefining the customer experience, we’re growing fast and looking for a Customer Relations Consultant to join our high-performing team in Sydney.

Why You’ll Love This Role

Drive impact: Own the customer renewal journey and help us maintain our industry-leading retention rate.

Earn well: Enjoy a competitive base salary with a commission structure that rewards your success.

Grow with us: We promote from within and invest in your development.

Work-life balance: Monday to Friday only, with hybrid flexibility after probation.

Be part of something special: Join a supportive, innovative team that celebrates wins and values your contribution.

What You’ll Do

Retain and engage: Manage inbound and outbound communications to guide customers through their policy renewals.

Deliver excellence: Provide outstanding service and product knowledge to ensure customers feel confident and valued.

Hit your goals: Meet individual and team targets while maintaining a customer-first mindset.

Boost our brand: Encourage happy customers to share their experiences through reviews and testimonials.

Stay sharp: Keep CRM records accurate and up to date and participate in ongoing training and compliance.

What You Bring

Experience in call centre or office-based roles involving sales, retention or customer service (retail-only experience not preferred)

A confident, resilient, and target-driven mindset

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Tech-savvy with CRM and Microsoft Office experience

Perks & Benefits

Hybrid working (2 days WFH after probation)

Annual team events in July & December

Modern CBD office with great transport links

Recognition and rewards program

A culture that values people, performance, and purpose

Ready to turn conversations into connections and renewals into relationships?
Apply now and help us continue to redefine what great customer service looks like in the insurance industry.