DISPATCHER/Scheduler wanted to join our ever-growing team in Western Sydney!

About Us:

Steins plumbing is a reputable plumbing company, servicing the Wollondilly Shire and Western Sydney region. We are a community focused business, that demonstrates the meaning of care and the highest quality service that can be provided to our customers and community. We go above and beyond, in every part of our service including the job booking, customer coffee orders, community events, to the quality in standard and workmanship provided by our technicians on site. We are BIG on family and community values. If you are looking for a workplace that genuinely wants to see our community and team thrive, this is the workplace for you.

About the Role:

Steins Plumbing Solutions is seeking a friendly and motivated Dispatcher and Scheduler to join our team. As the first point of contact for our customers, you will play a key role in providing outstanding service and ensuring every enquiry is managed with care and professionalism. You will also be responsible for scheduling jobs and advising the team of important key information regarding the job roles. This role requires care and good judgment in considering the right technician and location for dispatch. This is a full-time position with opportunities to grow within our expanding team. Experience in the plumbing or trade industry will be highly regarded.

Key Responsibilities:

Answer incoming customer calls and provide helpful, professional support

Accurately book and manage jobs using our CRM system (ServiceM8), ensuring all details are captured and call records are kept up to date

Allocate and dispatch jobs through the ServiceM8 dashboard, balancing schedules, job location and customer needs

Work closely with our plumbing and admin team to ensure smooth job flow and a great customer experience

Assist with managing and responding to customer reviews and testimonials

Support plumbers in real time with job and schedule management while they are on site

Data processing, filing, and basic admin and report writing.

Work closely with the administration team and management to assist in general admin work where required.

Please apply if:

You have previous experience in a customer service or administration roles (trade or plumbing background highly desirable)

You are able to offer flexibility in the hours required for this role.

You have excellent communication skills with the ability to build rapport and trust with customers

You have strong problem-solving skills and the confidence to make decisions when needed.

You have an ability to adapt quickly and remain organised in a busy environment.

You have a genuine passion for delivering excellent customer service.

You are able to collaborate effectively within a team while also working confidently on independent tasks.

You have familiarity with CRM systems, particularly ServiceM8 and Active Campaign, is an advantage.

Be honest, trustworthy, and hardworking…. (Everyone on our team takes ownership of their actions… the good, the bad and the ugly!)

Take pride in your work and go the extra mile supporting our team and customers

Present well with great communication skills

Why is this the best career move you’ll ever make?

At Steins Plumbing Solutions, we pride ourselves on creating a positive and supportive workplace. We are community focused and have a genuine care for everyone wellbeing and growth within the business.

In addition, you can expect from us:

Great culture with tight knit team in office and from our technician staff.

Competitive pay

All uniforms provided

BBQ’s, Dinners,

Business outings, group activities

Training and upskilling where required, ALL INCLUDED

Get Paid to be a part of our Local Charity events & community giveaways every year

Enjoy a paid birthday off

+ MUCH MORE

If you think you’ve got what it takes, then apply today via email with a copy of your CV and a brief cover letter telling us why you’re the perfect person for the job to [email protected] before 30th September.

NOTE: All applications are CONFIDENTIAL. Also, if you’re currently employed & worried about your notice period, don’t let that stop you from applying - we’re willing to wait for the right candidate!

P.S. Check out more of the awesome work and fun activities we get up to at

www.instagram.com/steinsplumbingsolutions