The Communications & Design Coordinator supports the Director of Communications in advancing Convoy of Hope’s messaging and media presence across platforms. This role assists in the curation, design, and delivery of stories that reflect the organisation’s mission and global impact. Working closely with the Director, this individual contributes to strategic communication efforts—particularly through social media planning and content development—while ensuring stories are effectively captured, managed, and deployed to support key initiatives.

Convoy of Hope is a faith-based Humanitarian organisation - all employees would be required to support the organisation’s faith-based identity and uphold its Statement of Faith in personal and professional conduct.

Responsibilities

1. Support the Director of Communications by identifying story leads and coordinating assignments for reporting and creative development.

2. Assist in sourcing and developing compelling stories by working with various departments, aligning content with communication strategies and messaging priorities.

3. Collaborate with team members to identify and develop media-worthy stories, especially for video production.

4. Liaise with program leaders to gather accurate and approved information for story use.

5. Assist in the creation and distribution of marketing emails, providing support in design, writing, and database management.

6. Design creative content for multiple formats—including digital platforms, social media, websites, and print—based on direction from the Communications Director.

7. Implement and maintain social media strategies to increase engagement and visibility, under the guidance of the Director.

8. Develop and manage content calendars for social media in collaboration with the Communications team.

9. Track, analyze, and report social media performance metrics, offering insights that inform future planning.

10. Assist in SEO efforts and website content reporting to support broader digital strategy.

11. Support the Communications Division in producing marketing assets as needed, including collateral for events, fundraising, and campaigns.

12. Gather and deliver stories and media assets to support development, fundraising, and donor communications.

13. Maintain systems for story lead tracking and monitor content usage across internal and external channels.

14. Assist in developing processes for story collection from across departments, ensuring alignment with communication priorities.

15. Travel up to 25% of the time (domestically and internationally), often on short notice, to support story gathering and coverage in the field.

Qualifications

1. Bachelor’s degree in Communications, Journalism, Marketing or a related field preferred; High School diploma or equivalent required.

2. At least 3 years of proven experience in reporting, storytelling, or content development.

3. Familiarity with photography, videography, or visual media production is a plus.

4. Strong understanding of digital platforms and best practices in social media content creation.

5. Ability to quickly understand and communicate the heart of a story, supporting fast-paced communications environments.

6. Excellent organizational skills with the ability to manage multiple projects and meet tight deadlines.

7. Effective verbal and written communication skills.

8. A collaborative mindset with the ability to interact professionally across departments and external stakeholders.

9. Ability to travel up to 25% of the time (domestically and internationally), including short-notice assignments.

10. Cross-cultural awareness and sensitivity for working with global partners and communities.

11. Dedication to the mission of Convoy of Hope and the ability to represent the ministry with integrity and compassion.

12. Willingness to support the organization’s faith-based identity and uphold its Statement of Faith in personal and professional conduct.

To Apply:

Please include a cover letter that explains your heart for working for Convoy of Hope and summarise your experience based on the job requirements.
Note: only applications with rights to work in Australia will be reviewed.