East Coast HR are currently recruiting a Hotel Front Office Staff for our Client located in Caloundra.

Your main duties will be but not limited to:

Greeting and Welcoming Guests - Providing a friendly and professional first impression.

Check-in and Check-out - Registering guests, assigning rooms, and handling payment processing.

Reservation Management - Managing reservations, including booking, modifications, and cancellations.

Answering Inquiries - Addressing guest requests, providing information about hotel facilities, services, and local attractions.

Handling Complaints -Resolving guest issues and escalating complex problems to supervisors.

Maintaining Front Desk Area - Ensuring a clean, organized, and welcoming reception area.

Communication - Answering phones, directing calls, and relaying messages.

Coordination - Collaborating with other departments (e.g., housekeeping, maintenance) to fulfill guest needs.

Payment Processing - Handling credit cards and maintaining accurate financial records.

Hours of Work - It is anticipated to be up to 4 days, including weekends and public holidays if required, across two properties.

The successful applicant will

Be flexible with working days/times

Have full working rights

MUST have a can do attitude

MUST have exceptional customer service skills

HOW TO APPLY

If you’re ready to dive into an exciting new chapter, we’d love to hear from you. Apply now with your resume and a short cover letter highlighting your experience and what excites you about this role.

Only shortlisted candidates will be contacted.