Join a purpose-led organisation focused on delivering exceptional service to older Australians. In this unique dual-role, you’ll combine your customer service expertise with analytics to improve outcomes and uplift operational performance.

What’s on offer:

• Work that blends data, customer engagement, and purpose
• No outbound sales – all inbound, education-focused conversations
• Use tools like Power BI and AI platforms to generate real-time insights

Key Responsibilities:

• Handle inbound enquiries with care and clarity, guiding customers to appropriate services
• Use data tools to monitor trends, performance, and customer experience metrics
• Create dashboards, reports, and feedback loops to improve service delivery
• Collaborate cross-functionally to inform coaching and CX strategies

What you’ll bring:

• Experience in phone based customer service with some transferable skills in data & analytics
• Strong Excel and analytics capability (Power BI, Tableau, etc.)
• Curiosity, emotional intelligence, and a passion for purpose-led work
• A balanced approach to hands-on service and insight-driven improvement

This role would suit someone looking to leverage both their people skills and analytical mindset, perhaps stepping back from a senior-level position into a more focused and fulfilling role. They offer hybrid and flexible working with a tight knit, down to earth team based in the heart of the CBD.

Apply now or contact Sarah Roberts on [email protected] for a confidential discussion.