📌 CRM & Automation Specialist | Tech & Integrations

Be the backbone of a global coaching brand’s tech ecosystem.

We’re looking for a CRM & Automation Specialist | Tech & Integrations to take ownership of our automation stack and keep our systems running at scale.

If you love building smart workflows, solving tricky integrations, and making complex systems hum seamlessly — this is your opportunity to shape the engine behind a fast-scaling, international brand.

🌟 Position Overview

As our CRM & Automation Specialist, you’ll be the subject matter expert across GoHighLevel, Zapier, Intercom, and our broader tech stack.

You’ll design, maintain, and optimise thousands of automations that drive every course launch, client journey, and internal workflow. This role is central to keeping operations lean, scalable, and future-proof as we grow globally.

🔑 Key Responsibilities

GoHighLevel (CRM & Automations)

Build and maintain advanced pipelines, automations, and custom fields to support sales, delivery, and recurring program launches.

Manage data flow, reporting, and campaign tracking inside the CRM.

Zapier & Integrations

Connect GoHighLevel with payment platforms, scheduling, ads, and comms tools.

Troubleshoot and resolve integration issues quickly, ensuring high reliability at scale.

Intercom (Ticketing & Support Automations)

Configure automated workflows for ticket routing, communications, and reporting.

Extend automation into client support systems to improve speed and efficiency.

System Optimisation & Scalability

Monitor automation health, error logs, and performance metrics.

Refine workflows to reduce manual workload and increase efficiency.

Research and implement new tools, AI workflows, and stack improvements.

Cross-Team Enablement

Collaborate with marketing, sales, and operations to translate business needs into automation solutions.

Document processes and build SOPs to ensure systems are scalable and repeatable.

🎓 Skills & Qualifications

Strong hands-on experience with GoHighLevel CRM (automations, workflows, pipelines).

Advanced Zapier integration skills in high-volume environments.

Experience with Intercom (or similar ticketing systems) preferred.

Systems thinker with strong troubleshooting and optimisation skills.

Clear communicator, able to bridge technical and non-technical teams.

Ability to create clear documentation and SOPs.

Bonus: Coding/web dev knowledge (webhooks, APIs, or JS/Python) is desirable but not essential.

💡 Why This Role Matters

Every client journey, program launch, and internal workflow depends on sophisticated automation running flawlessly.

By joining us, you’ll:

Be the person who makes the complex simple.

Empower our global team to scale without breaking.

Safeguard client experiences with reliable, world-class systems.

This isn’t just a “tech role” — it’s the heartbeat of a fast-growing global coaching brand.