About Us

New Wave Digital Marketing is a growing digital marketing agency helping businesses scale through SEO, website development, and digital automation. We are a high-performance team, and we’re looking for a Practice Manager to help us get the next level

The Role

The Practice Manager will take full ownership of day-to-day operations, ensuring clients are delighted, the team is supported, and systems run smoothly. You will be the go-to person for staff, clients, and suppliers, freeing the Director to focus on sales, vision, and strategy.

This is a leadership role with autonomy — you will run the engine room of the business.

Key Responsibilities

Client Management

Oversee onboarding, delivery, and ongoing communication.

Be the main contact for clients (except strategic sales relationships handled by Director).

Ensure deadlines are met and quality standards are upheld.

Team & Operations

Hire and Manage SEO specialists, developers, and other staff/contractors.

Allocate workflow, monitor capacity, and keep projects on track.

Run team meetings and maintain accountability.

Systems & Processes

Document and improve workflows for proposals, onboarding, delivery, and reporting.

Implement tools/software to streamline communication and efficiency.

Monitor KPIs across delivery, client satisfaction, and staff performance.

Finance & Administration

Oversee accounts payable/receivable, invoicing, and payroll with support from bookkeeping.

Track WIP, client renewals, and recurring revenue.

Ensure supplier contracts and compliance are maintained.

What Success Looks Like (KPIs)

Clients: High retention and satisfaction (measured via renewals & NPS).

Team: Projects delivered on time, within scope, with high quality.

Operations: Smooth onboarding and delivery with minimal bottlenecks.

Director: Able to focus 80% of time on sales, strategy, and vision (not daily operations).

Who You Are

Experienced operations manager, practice manager, or agency manager (professional services or digital preferred).

Strong people leader — able to coach, hold accountability, and build culture.

Organised and process-driven, with a knack for systemising messy workflows.

Commercially savvy with a client-first mindset.

Comfortable with autonomy, decision-making, and wearing multiple hats.

Package

Full-time, salary + performance bonus

Perks

Reporting directly to the Director with full operational autonomy.