🏥 Thrive in a fast-paced hospital outpatient environment

🌟 Be the friendly face greeting patients & visitors

🤝 Join a supportive hospital admin team making a real difference every day

Be the welcoming face of our clinics making every patient’s hospital visit easier.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 2
Remuneration: $64,046.06 - $66,170.25 per annum
Hours Per Week: 38
Location: Blacktown and Mount Druitt

Where you'll be working
At Blacktown Hospital, you’ll be part of a dynamic, welcoming team in one of Australia’s most culturally rich and rapidly growing communities. We provide exceptional care across a wide range of services, from emergency and maternity to specialist treatments, supporting patients from Blacktown, Mount Druitt, and beyond.

As part of the Western Sydney Local Health District (WSLHD), we’re driven by our vision of better health services for the people of western Sydney and beyond. Guided by our values of collaboration, openness, respect, and empowerment, we work together to make a real difference every day — for our patients, their families, and each other.

Find out what it’s like to work at Blacktown Hospital and why we think you’d love working with us. Some of our staff share their experiences in this short video: https://www.youtube.com/watch?v=3sRBCQLiUSE

What you'll be doing

The Outpatients Administration Officer is responsible for the accurate data entry of clinic appointments into the iSoft Patient Management System (iPM), maintainance of filing systems and the organisation of documentation associated with all appointments, Electronic Medicare Billing and Electronic patient Flow system.

The Outpatients Administration Officer provides a frontline reception service for patients, visitors and staff regarding amenities and Hospital Clinics for Blacktown and Mount Druitt Hospital's.

How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria

Demonstrated administration experience with competent use of IT applications including but not limited to computerised patient administration systems and Microsoft Office Programs.

Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision

Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.

Demonstrated ability to work as part of a team to achieve quality patient/service outcomes

Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.

Demonstrated ability to follow systems and processes to support efficient and effective service delivery.

Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills

Commitment to own professional development and willingness to undertake further organisational based training when required

Requisition ID: REQ584808
Applications Close: 7th September 2025

Need more information?

Find out more about applying for this position.

Review the detailed Position Description for insights into role requirements and criteria.

Explore the selection process, employment checks, outcomes and notifications.

For inquiries about the role, contact Di Lyons on 0418 893 321.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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