About the role

Join the dynamic Iris Hotel Group as a Senior Duty Manager in Manly, NSW 2095. In this full-time role, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences and supporting the leadership team.

What you'll be doing

• Manage the Venue's Bar, Bistro, Kitchen & Gaming departments to ensure efficient and high-quality service delivery
• Provide exceptional customer service and resolve guest queries and complaints in a timely and professional manner
• Oversee the management of staff, including scheduling, training, and performance reviews
• Ensure compliance with all relevant health, safety, and licensing regulations
• Assist with the development and implementation of operational policies and procedures
• Collaborate with the management team to drive continuous improvement and innovation
• Manage the hotel's inventory, budgets, and financial reporting as required

What we're looking for

• Extensive experience in a senior duty management or similar role within the hospitality industry
• Exceptional leadership, communication, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Thorough understanding of hotel operations, including front office, housekeeping, and food and beverage
• Proven track record of delivering exceptional customer service and driving team performance
• Proficiency in using hotel management software and other relevant technologies
• Relevant qualifications in hospitality management or a related field

What we offer

At Iris Hotel Group, we are committed to supporting the growth and development of our employees. We offer a competitive salary, opportunities for career advancement, and a range of employee benefits.

About us

Iris Hotel Group is a leading provider of high-quality hospitality experiences. With a growing portfolio of hotels across Australia, we are dedicated to creating exceptional guest experiences and fostering a talented and passionate team. Join us as we continue to expand and innovate within the hospitality industry.

Apply now to become our next Senior Duty Manager!