The Workers Lifestyle Group

We have a proud record of achievement. Our continuing success is a result of its strong relationship with our 60,000 Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess a strong philosophy of stability and progress and pride ourselves on maintaining an authentic sense of community.

Our main site in Campbell Street Blacktown features five floors of sporting and health facilities, restaurants, multiple function rooms, a revolving restaurant, an 870-seat showroom, a great selection of intra and sporting clubs and a host of other facilities for our Members and visitors.

The Workers Sports Club located on Reservoir Road in Prospect sits on a 55 acre land holding and is one of the largest privately owned sporting facilities in Australasia featuring many sports fields, tennis & netball courts, baseball diamond, amenities and three lawn bowling greens.

The Workers Hubertus Country Club is located in Luddenham in Sydney’s southwest growth corridor. The Club is situated on 25 acres of land and is directly adjacent to the Badgerys Creek International Airport, Sydney’s long awaited second international facility.

About the role

This role reports directly to the Venue Manager and entails ensuring the smooth running of the day-to-day management of the club, working a 24/7 rotating roster (4 days a week) across all three Club premises (Primary location Workers Blacktown and Workers Sports Club).

We are seeking an individual who not only understands ‘how’ things are done, but ‘why’ things are done. A an experienced Manager that knows the customer experience is key to success.

To be successful in this role applicants must have:

At least 4 + years experience as a Duty Manager in a Registered Licensed Club

Understanding of all aspects of club operations

Safety focused

Sound knowledge of gaming machines, TAB, Keno, Bar operations

The ability to be around people, train and lead by example

Excellent communication skills across a wide group of stakeholders

Strong leadership and capabilities, attention to detail and team player qualities

Computer and report writing skills

Exceptional presentation and grooming

Knowledge of cash management and cash recyclers

Ability to prioritise tasks within a busy environment

Demonstrable emotional intelligence

The courage to have difficult conversations with people when required

Conduct Performance Management meetings as needed

A positive team and customer focused attitude

A proactive approach to conflict resolution, think on your feet and solve problems

NSW RSA, RCG and Advance RCG Competency (essential)

Food Safety Supervisor accreditation would be viewed well (desirable)

Provide First Aid certification (essential)

A Diploma or an Advanced Diploma in Leadership & Management / Hospitality or equivalent (essential

Ability to work day, nights and weekend shifts on a rotating roster

NSW Working with Children check or willing to obtain

Duties within this role include (but not limited to)

Ensuring the smooth operation of the club on a day to day basis

Ability to plan ahead and manage available resources accordingly

Approving time and attendance in Humanforce

Maintain and ensure compliance all the Club's policies, procedures and standards

Act as an Responsible Gaming Officer (RGO)

RSA marshal

Monitor and ensure compliance with all day-to-day operations

Manage the clubs resources to ensure that operational requirements are met

Management of customer service and complaint handling

Report writing - daily shift reports and incident reports

Ensure compliance with the Clubs RSA and RCG and Clubs GPOM

Conducting Venue Induction walk around with new employees

Assist with preparation of training schedules for new employees when required

Conduct probationary reviews for frontline team members

Liaise positively with our Contractor working partners

Liaise with Senior Management and Support Services to ensure the smoothest operation of all departments

Interacting with Regulators and NSW Police as required

Act as Chief Warden in Emergency Response

Provide First Aid duties as required

What we offer

A competitive salary that is well above the award

Daily Meal allowance and Weekly Laundry allowance

5 weeks annual leave

4-day rotating roster

Uniforms provided

Supportive Venue Management team

Free onsite parking

Staff events - Sip & Paint, Trivia nights, Raffles and Christmas Party

Rewards and Recognition

Training and Development

Employee Assistance Program

25% discount at food outlets

Our Values

People First: We prioritise the well-being and development of our employees and members.

Dignity & Respect: We treat everyone with fairness, empathy, and professionalism.

Excellence: We strive for the highest standards of quality and service in all that we do.

Passionate: We approach our work with enthusiasm, dedication, and commitment.

Authentic: We uphold honesty, transparency, and integrity in our interactions.

Why join us

Workers Lifestyle Group offers an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values. We prioritise employee well-being and growth and community partnerships.

How to Apply

If you are a motivated Club duty manager seeking to advance your career in a supportive leadership team environment aligned with our vision, mission, and values, we invite you to apply for this rewarding opportunity at Workers Lifestyle Group. Submit your resume and cover letter highlighting your qualifications and passion for Club industry.

No recruitment agencies please.