🧩 Customer Service Role

Hours: 8:00 AM – 4:00 PM
Location: On Site. Tegral.
Salary: $80,000-95,000

🧭 About the Role

We're looking for a Customer Service Team Player with a strong background in customer service or internal sales who thrives in high-pressure, fast-paced environments. This is not your typical desk-bound 9-to-5 role — it's a chance to be on the frontline of a fast-growing, tightly knit team, helping build a business from the ground up.

🎯 Key Responsibilities

Inbound & Outbound Communication:

Take incoming customer calls and handle product/service inquiries.

Conduct outbound telesales and follow-up calls.

Quote & Order Management:

Respond to email inquiries with quotes and information.

Enter orders and customer details into CRM systems.

Payment Processing:

Process credit card payments over the phone accurately.

Customer Case Resolution:

Manage customer issues with urgency and professionalism.

Most cases are closed within 6 to 48 hours —being nimble is critical.

Collaboration:

Work closely with procurement, accounting, and dispatch teams to ensure seamless service for our valued customers.

🔥 What Makes This Role Challenging

You'll need to handle multiple deadlines simultaneously.

The pace is fast — we move quickly and expect you to as well.

Our team is lean, which means you’ll be hands-on in improving things and wear many hats.

You’ll manage customer expectations while juggling internal dependencies.

💡 You Will Thrive If You...

Are leveling up in your career and ready for a step-change.

Enjoy solving problems fast and don’t get flustered under pressure.

Have a strong internal sales or customer service background with experience managing or coaching others.

Are systems-oriented, with an eye for improving workflow and reducing errors.

Communicate well across departments and get things done without excuses.

🚀 What’s In It For You

High-growth business: Be part of something early, with room to grow into Senior Customer Service Team Leader.

Small team, big impact: Every win matters and is celebrated.

Autonomy: You'll have the freedom and responsibility to build processes and influence how we work.

Supportive culture: No red tape, no fluff — just people who want to win.

🚫 Who This Is Not For

If you're looking for a comfortable, slow-paced, "clock-in/clock-out" job.

If you're easily overwhelmed in fast-paced environments.

If you're not comfortable being proactive or owning outcomes across teams.

✅ Minimum Requirements

Experience in Customer Service or Internal Sales.

Demonstrated ability to function well under pressure.

Strong written and verbal communication.