Customer Service Representative

Location: Wetherill Park
Company: eSafety Supplies
Type: Full-time

Join a fast-growing safety supply business where customer care meets operational excellence.

At eSafety Supplies we are passionate about delivering high-quality safety products with exceptional service. We’re seeking a proactive and detail-driven Customer Service Representative to be the friendly face behind our help desk, returns, and customer feedback channels.

About Us

At eSafety Supplies, we’re one of Australia’s fastest-growing safety and construction supply companies. Our innovative products, trusted service, and strong customer relationships have made us the go-to partner for thousands of businesses. As we continue to expand, we’re looking for a driven Customer Service Representative to enhance our customer service experience.

What You’ll Do

Respond to daily customer inquiries via phone, email, and help desk platforms

Process returns and refunds, ensuring clear communication and timely resolution

Follow up on purchase orders and provide accurate updates to customers

Engage with customer reviews, positive and negative, to uphold our brand reputation

Monitor service metrics like response times and satisfaction scores

Collaborate with sales, logistics, and warehouse teams to resolve issues efficiently

Maintain accurate records of customer interactions and transactions

Recommend and implement improvements to service processes, including loyalty programs and satisfaction surveys

What We’re Looking For

2+ years in customer service, preferably in eCommerce or B2B

Strong communication and problem-solving skills

Experience with help desk tools and CRM platforms

Ability to multitask and prioritise in a fast-paced environment

A proactive mindset with a passion for improving customer experience

A customer-first mindset with the ability to solve problems and deliver value.

Why Join Us?

Be part of an exciting national growth journey

Competitive salary and performance incentives

Supportive team culture and ongoing training

Flexible work arrangements

Opportunity to shape customer experience in a growing business