About the role

We are seeking a dedicated and customer-focused Customer Service & Counter Sales Support to join our team at Cass Brothers - Bathroom, Kitchen and Plumbing Supplies' in Petersham, NSW. The position is Full-time, five days a week, Monday through Friday 8am-5pm and Saturday 8am-5pm, with one rostered day off per week. Notably, the showroom is closed on Sunday’s.

What you'll be doing

Provide friendly and knowledgeable assistance to customers, answering inquiries and helping them find the right plumbing supplies for their needs

Process orders and payments accurately and efficiently, ensuring a smooth customer experience

Maintain organised and well-stocked product displays to create a visually appealing retail environment

Assist with inventory management, restocking shelves, and ensuring product availability

Collaborate with the wider team to identify and implement ways to enhance customer service and sales

Contribute to a positive and productive work culture by supporting your colleagues and proactively addressing any customer concerns

What we're looking for

Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Excellent problem-solving and quick-thinking abilities to handle customer inquiries and requests efficiently

Attention to detail and numeracy skills to accurately process orders and payments

Familiarity with plumbing supplies and home improvement products is highly desirable

A commitment to providing outstanding customer service and contributing to a positive team environment

What we offer

At Cass Brothers, we are committed to creating a supportive and rewarding work environment for our team. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive training and development opportunities to help you grow your skills

Employee discounts on our wide range of plumbing, bathroom, and kitchen products

Opportunities for career advancement within our growing company

A collaborative and friendly team culture where your contributions are valued

About us

Cass Brothers is a family-owned business that has been a trusted supplier of high-quality plumbing, bathroom, and kitchen products for over 50 years. Join our team and be a part of our continued success!

Apply now to be our next Customer Service & Counter Sales Support!