Company Description

At Up Education, our purpose is to deliver high-quality, flexible learning that equips people with the skills and confidence to succeed in a changing world. Through Swinburne Open Education, we offer fully online vocational qualifications designed to meet real industry needs and create job-ready graduates.

Job Description

• Permanent, Full Time
• Fully Remote

We’re seeking a Training Manager to lead our trainer and assessor team, ensuring high-quality, compliant training and assessment, outstanding student engagement, and consistent delivery performance. This role is pivotal in supporting our trainers, driving professional development, and maintaining delivery standards that align with both compliance requirements and our commitment to student success.

Key responsibilities:

• Lead, support, and coach trainers to deliver exceptional training and assessment.
• Monitor performance, SLAs, and delivery standards to ensure compliance with ASQA and internal policies.
• Provide guidance and support on student queries, feedback, and complaints related to trainers.
• Collaborate with the Academic Operations Lead to implement and embed new processes, quality improvements, and initiatives.
• Facilitate one-on-ones, team meetings, and onboarding for new trainers.
• Support trainers to maintain currency of qualifications, PD, and industry engagement.

Qualifications

About you:

• Proven leadership experience in vocational education and training.
• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Relevant vocational qualifications and current industry currency.
• Strong knowledge of ASQA Standards and delivery compliance.
• Excellent communication, coaching, and interpersonal skills.

Why join us?

• Fully remote role – work from anywhere in Australia.
• Be part of a collaborative and student-focused national team.
• Play a key role in shaping trainer performance and the student experience.

Additional Information

Only applicants with the right to work in Australia will be considered.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.