Traffic Response Officer

RACQ’s Traffic Response Unit (TRU) is a specialised operational team of first responders, providing rapid incident response, dynamic traffic management, and motorist support across Queensland’s road network. The TRU plays a critical role in maintaining the safety, efficiency, and resilience of minor and major transport corridors through close collaboration with emergency services and road authorities.

Key Responsibilities

As a Traffic Response Officer (TRO), you will respond to a wide variety of planned and unplanned incidents. Working in high-risk, fast-paced environments, you will help protect motorists, reduce congestion, and restore safe and orderly road operations as quickly and professionally as possible. Your responsibilities will include, but are not limited to:

• Respond rapidly to road related incidents and hazards such as roadway traffic crashes, disabled vehicles, hazardous debris, and adverse weather impacts.
• Conduct dynamic scene assessments and implement appropriate traffic management strategies to ensure the safety of road users and emergency responders while reducing the risk of secondary incidents.
• Coordinate effectively with emergency services and road authorities to support integrated, multi-agency responses.
• Provide practical assistance to motorists, including vehicle relocations and basic roadside troubleshooting.
• Conduct proactive network patrols to identify and mitigate emerging road hazards.
• Maintain clear, concise, and timely communication with Traffic Management Centres via radio and digital platforms.
• Uphold the highest standards of operational safety, professionalism, and public engagement.

About You

We are seeking reliable, safety-focused professionals with a strong operational mindset and the ability to remain composed in complex and high-pressure environments. You will demonstrate:

• A current and valid Open MR class driver’s licence (or higher) with a clean five-year driving history.
• A valid White Card (Construction Induction).
• The ability to work on a rotating roster including weekends and public holidays.
• Exceptional situational awareness and sound decision-making under pressure.
• Strong communication and conflict resolution skills.
• Basic mechanical or vehicle troubleshooting ability.
• Confidence operating in high-risk roadside environments.
• Computer literate and able to use smart phones, tablets, and computer systems
• Prior emergency services experience is advantageous but not essential.
• Pre-Employment Checks: Successful candidates will undergo a pre-employment medical, drug & alcohol screening, provide a five-year diving history and complete a criminal history check.

Why Join the RACQ Traffic Response Unit

This is an opportunity to take on a challenging and rewarding role where your actions have a direct impact on road safety, traffic network reliability, and community confidence. If you are driven by purpose and professionalism, we encourage you to apply.

We are committed to building a workforce that reflects the diversity of the communities we serve. If you require adjustments to the recruitment process, please let us know at the time of application.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
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