Account Manager (Facilities Experience)
Based in Perth, WA | Some interstate travel required

About the Role
We are seeking a proactive and highly organised Account Manager with facilities management experience to join our Perth team. In this role, you will be responsible for managing client relationships, overseeing service delivery across multiple sites, and ensuring high standards of compliance and performance.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building strong client partnerships, and takes pride in ensuring operations run smoothly and efficiently.

Key Responsibilities

Act as the primary point of contact for clients, building strong and trusted relationships

Oversee day-to-day service delivery across client sites, ensuring agreed standards and KPIs are met

Manage contractor performance and maintain accurate records including insurances, certifications, and compliance reports

Coordinate and track maintenance and site services, following up on outstanding jobs where required

Support the onboarding and induction of new contractors and staff

Assist in preparing client reports, audits, and presentations

Liaise with internal teams and accounts to resolve service, invoice, or purchase order queries

Monitor budgets, costs, and supplies as required

Provide hands-on support for escalated service issues and ensure prompt resolution

Contribute to continuous improvement initiatives across client accounts

What We’re Looking For

Proven experience as an Account Manager or in a similar client-facing role

Facilities management or service industry background highly regarded

Minimum 2 years’ experience in client or contract management

Strong organisational and time management skills with exceptional attention to detail

Excellent written and verbal communication skills, with the ability to build strong stakeholder relationships

Proficiency in Microsoft Office (Outlook, Excel, Word) and confident using job or contract management systems

Ability to multitask, work under pressure, and meet deadlines

A proactive, solutions-focused attitude with a commitment to delivering exceptional service