State Government Statutory Authority - $49.40/hr + Super Northgate Location - onsite and street parking available
Monday to Friday - 9am - 5pm
Temp assignment - Potential for extension

Our client, a State Government Statutory Authority, administers the portable long service leave scheme for eligible workers in the building and construction industry, supporting employees across multiple projects and employers.

The Role

We currently have multiple positions commencing in September. These roles involve managing inbound calls in the Contact Centre, updating member records, and processing claims. A strong focus will be on data entry and claims approval.

Key responsibilities include:

• Handling inbound calls, responding to enquiries, and providing accurate information
• Problem-solving and resolving complaints in a high-volume environment
• Reviewing and updating member data for accuracy
• Processing and approving claims
• Ensuring compliance with data integrity standards, policies, and confidentiality requirements
• Collaborating with team members to support business needs

What You Will Bring

• Strong administration skills and the confidence to liaise at all levels
• Excellent attention to detail and a passion for quality customer service
• High typing speed and accuracy
• Resilience to thrive in a fast-paced, high-volume environment
• Strong teamwork and collaboration skills
• Ability to work within structured processes and adapt to changing priorities
• Flexibility to begin in an administration-focused role and transition into a full Contact Centre role (based on performance and business needs - not negotiable)

What's on Offer

• Attractive hourly rate with progression as your skills and responsibilities grow
• Valuable State Government experience with potential for extension
• Supportive and friendly team environment
• Convenient North Brisbane location with plenty of local parking
• Work-life balance: Monday to Friday, 9am-5pm only - no weekends or shift work
• Opportunity to work from home on occasion after a qualifying period (approx. 3 months)

Apply now or visit www.tacticall.com.au to view more opportunities. Stay up to date by following us on Facebook and LinkedIn.