About the Company

Davidson is partnering with a government client seeking a Customer Service Officer who is committed to delivering excellence in regulatory services that reduce risk and protect the community. This role is first point of contact for face-to-face customer service.

About the Role

• Provide frontline customer service, offering information and advice on building-related matters including legislation, licensing, dispute resolution, and compliance.
• Assist customers with lodging disputes, license applications, and reporting unlicensed work.
• Deliver services related to builder and contractor licensing, the Home Warranty Scheme, and general enquiries.
• Support staff with administrative duties and stakeholder engagement.
• Participate in marketing, educational events, and community awareness sessions.
• Maintain up-to-date knowledge of services and participate in regular training and quality assurance activities.
• Provide exceptional service to internal and external customers, demonstrating resilience in challenging interactions.

About You

• Ability to interpret and apply legislation and policy to deliver high-quality customer service.
• Skilled in processing and analysing information using multiple systems and databases.
• Flexible and collaborative, with a continuous improvement mindset and a team-oriented approach.
• Strong communication and interpersonal skills to support effective service delivery.
• Willingness to undertake other duties as required and exercise delegated authority in line with legislation.
• Successful candidates will be required to undergo employment screening, which may include police checks, financial history checks, and medical assessments.
  
  

The Benefits

• $50.37 per hour + Super
• Located in Brisbane CBD
• Full-time hours, Monday to Friday
  
  

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN -082025-41052.
Want to know more about Davidson? Visit us at www.davidsonwp.com