Location: currently West End, moving to the CBD later in 2025

Start Date: Monday, 29 September 2025

Contract Duration: Various end dates with potential extensions
6 contracts – 31.5.26
1 contract – 31.10.25

Hours: Monday to Friday, 8:15am–5:00pm (rostered shifts)

We are currently seeking several Customer Service Officers (CSOs) to join a dynamic State Government Department. These roles are based in a busy contact centre environment and offer a chance to make a real impact in the community.

Key Responsibilities:

• Deliver high-quality customer service via phone, email, social media, and front counter (after 6 months)
• Interpret legislation, policies, and procedures to assist clients
• Support offline duties including outbound calls and administrative tasks
• Participate in training, quality assurance, and community engagement activities

About You:

• Experience in call centres (inbound/outbound) preferred
• Strong communication and interpersonal skills
• Ability to interpret legislation and provide accurate advice
• Resilience and professionalism when dealing with challenging customers

These roles will fill quickly so if you have the required experience within a call centre environment please apply now. Any questions please call Jacqui on 07 3239 2500

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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