What you'll do

• Develop and maintain the framework for clinical application improvement, ensuring it provides an effective mechanism to assess, prioritise, implement and measure improvement initiatives across Queensland Health.
• Lead the development, prioritisation and implementation of a continuous improvement program of work using Agile thinking as a methodology base – delivering clinically focussed improvements focusing on providing efficient and customer centric applications across Queensland Health.
• Lead the Clinical Applications team to undertake the review, audit and compliance to appropriate quality standards and engage with the business to resolve compliance issues and ensure that all policies, processes and procedures are in place to enable the delivery of “safe, quality and efficient healthcare through seamless digital solutions across Queensland Health”.
• Evaluate and modify SmartReferrals and SurgeryConnect workflows to ensure they are streamlined and as effective / efficient as possible to best meet the needs and quality standards of the business and reduce customer effort.
• Drive a culture of continuous improvement across eHealth by ensuring all IT Service Management processes are in place in line with best practice (e.g. ITSM, ITIL, ISO standards etc.) to provide a consistent end to end service for customers.

About you

We are searching for someone who has:

• Demonstrated ability to design, implement and promote continuous improvement practices within a large, complex service delivery organisation using Agile methodologies.
• Demonstrated expert knowledge and understanding of SmartReferrals and SurgeryConnect workflow solutions.
• Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland.
• Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
• High level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence and submissions on behalf of the Director, Service Management and Improvement.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing & development

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.