• Full-time position, Monday to Friday, with an immediate start
• Be part of a supportive team in a state-of-the-art facility based in Bowen Hills.
• Join a dynamic team making a real impact in healthcare for veteran communities
• $80k to $85k plus super

Are you passionate about patient care and looking to be part of a team that truly makes a difference? If your answer is YES, this could be the role for you.

Welcome to your New Workplace

Established in 2015, this multidisciplinary practice is a leader in complex, chronic disease management, integrating Primary, Allied, and Specialist healthcare to deliver personalized care for every patient. As part of a nationwide network with over 20 support clinics and organisations offering more than 25 specialized services, they are at the forefront of coordinated, multidisciplinary healthcare.

Their state-of-the-art facilities are designed to enhance both the patient and staff experience, creating a seamless and supportive environment for exceptional care. They are now seeking an experienced Medical Administrator - Onboarding Concierge to join their team in Bowen Hills.

About the Role & Responsibilities

As the Medical Administrator – Onboarding Concierge, you will report to the Practice Manager. You will play a vital role in ensuring veterans have a seamless and supportive onboarding experience to healthcare programs. Your responsibilities will include:

• Managing inbound referrals via online forms, phone, and email.
• Triaging veterans into the most appropriate patient journey and conducting eligibility checks.
• Booking consultations with doctors, nurses, and specialists while ensuring accuracy and clear communication with veterans.
• Collaborating with internal and external stakeholders to develop and refine healthcare pathways.
• Recording onboarding steps and maintaining accurate documentation in Best Practice.
• Providing proactive follow-up to minimise lost leads and ensure veterans have timely access to care.
• Producing weekly reports on onboarding activities and KPIs.
• Ensuring compliance with confidentiality, privacy, and healthcare standards.

Skills & Qualifications

• Previous experience as a medical receptionist, administrator, or in a healthcare/veteran-focused setting.
• Strong understanding of medical terminology and healthcare practices.
• Proficiency in Best Practice management software and Microsoft Office Suite.
• Excellent organisational, time management, and multitasking skills.
• A compassionate, patient-centred approach with strong communication abilities.
• Excellent interpersonal, and customer service skills
• Ability to manage competing priorities in a fast-paced environment
• Full working rights in Australia
• A current police check.

Benefits

• Competitive Compensation: Enjoy a competitive salary of $80k to $85k plus super
• Supportive Leadership: Work alongside an experienced and accessible leadership team
• Modern Facility: Work in a state-of-the-art facility with natural light, staff break rooms, and discounted meals at the onsite café, and more
• Professional Development: Access ongoing training and career growth opportunities.
• Meaningful Impact: Play an important role in ensuring veterans receive timely and accessible healthcare.

How to Apply

If you are genuinely committed to making a difference in the lives of veterans by improving their access to healthcare, we encourage you to apply.

To apply, please contact Kate Flippence via email [email protected], or call directly on 0477 738 224 for a confidential discussion.