About Us

Since 1935, Animal Aid has been a trusted refuge for lost, unwanted, and abandoned animals. We work tirelessly to reunite pets with their families and provide a first-rate second chance to animals in need. Guided by our mission to end animal homelessness, we passionately advocate for responsible pet ownership and offer services that support both animals and people.

Located in Coldstream, only 50 minutes from Melbourne, Animal Aid is set amidst the stunning scenery of the Yarra Valley, offering a unique and enriching work environment.

Why Work With Us?

At Animal Aid, we live by our HEART values: Helping, Excellence, Action, Respect, and Transformation. When you join us, you’ll experience:

Meaningful Work: Every day is an opportunity to create a brighter future for animals.

Modern Facilities: Work in a purpose-built shelter designed for excellence in care.

Supportive Team: Join a passionate group of staff and volunteers who share your commitment to animal welfare.

Employee Benefits: Staff discounts on services and supplies, plus in-lieu days

About You:

We are seeking a new team member to deliver exceptional leadership and customer care, with a focus on:

Assessing and monitoring the health and behaviour of in care animals, developing training plans and overseeing the delivery of training.

Through the provision of exceptional customer service, drive adoptions in accordance with our “Adopters Welcome” philosophies.

In partnership with the Kennels Manager, organise and assist our kennels staff and volunteers in the execution of their duties.

Key Selection Criteria

Essential:

5+ years’ experience working in a kennels environment and/or re-homing animals.

Cert IV in Companion Animal Services, DELTA or equivalent.

Experience with animal behaviour assessments and knowledge of canine behaviour.

Maturity, emotional intelligence, and a proven track record in leading people.

A level of fitness to enable them to perform the inherent requirements of the job.

More broadly, this role is an integral part of our greater animal welfare mission; delivered by a team of dedicated staff and volunteers across Animal Aid businesses including Shelters, Boarding Facilities, Grooming Services, Animal Training, Retail, Fundraising and Community Engagement.

To apply please submit your cover letter addressing the key selection criteria and a current resume.

Please note * Only shortlisted candidates will be contacted.