About Us:
At Deco Industrial Gloves, we’re a small but fast-growing business with a close-knit team that prides itself on delivering excellent service and smooth operations. We value reliability, adaptability, and a positive “pitch in” attitude. Every role is critical — and this position will help keep our operations running smoothly while freeing up the owner to focus on leadership and growth.

About the Role:
This role is ideal for someone who is organised, detail-oriented, and comfortable wearing multiple hats. Most of the time, you’ll focus on administration, finance tasks, and customer communication. When the team is short-staffed or during busy periods, you’ll step into operations — helping with order processing and even packing in the warehouse if needed.

Key Responsibilities:
Administration & Customer Service (Primary):

Handle incoming customer enquiries via phone, email, and online platforms

Process orders, prepare invoices, and maintain accurate records

Manage day-to-day office admin tasks — staff timesheets, purchasing sundries, stationery, and office equipment

Cross-check expense and services invoices for accuracy

Contact customers regarding overdue payments and manage accounts receivable/payable

Coordinate with suppliers, freight companies, and service providers

Monitor and follow up on order status to ensure customers receive timely updates

Operations Support (Secondary):

Assist with order processing during peak times or absences

Help with packing, labelling, and preparing orders for dispatch when required

Conduct occasional stock checks and assist with basic warehouse organisation

Flexibility & Cross-Training:
We believe in a team that supports each other no matter what the day brings. This role includes full cross-training in both office-based and warehouse-based tasks so you can step in wherever needed.

What We’re Looking For:

Proven experience in administration, customer service, or operations

Strong proficiency in Microsoft Office — Excel (spreadsheets & formulas), Word (documents), PowerPoint (presentations)

Strong organisational and multitasking skills

Solid numeracy and accuracy for handling financial tasks

Adaptability and willingness to help in different areas of the business

Positive team player with a proactive attitude

Why Join Us?

Small, friendly, and supportive team

Stable hours and free on-site parking

Career growth opportunities

Variety in your work — every day brings different challenges