About the role
Reporting to the Centre Manager, you will be a friendly first point of contact for our clients, directing phone enquiries and responding to emails about our services in a helpful manner. You will also coordinate bookings, perform data entry and manage appointment processing, while conducting basic assessments of client service needs as necessary. A high level of customer service is required for this role, along with a focus on confidentiality and professionalism.

This opportunity is located at our Traralgon centre and is a position. You must be available to work one evening shift a week on Thursday. The hourly rate is $48.93 - $50.31 + Super.

About you:

• Certificate/experience in office administration or equivalent experience, with strong Microsoft Office skills and the ability to quickly learn new programs and business systems.
• Experienced in answering high volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained.

We provide:

• Attractive salary
• Professional development and Career progression opportunities.
• Generous leave benefits

Candidates can view the position description at www.rav.org.au/careers, contact Kylie Lancaster (Centre Manager) by calling her at 51759500 for specific queries. Applications close on Thursday, 4 September 2025.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.