🏠 Who We Are

At The Styling House, we don’t just style homes — we create seamless, high-impact experiences that help properties sell faster and for more. Behind every successful staging project is a team making the magic happen — and that’s where you come in.

We're looking for a results-driven, detail-obsessed leader to head up our operations and sales coordination team. This is not just a job — it's the central role that ensures our business runs like a well-oiled machine.

🌟 The Role: You’re the Master Architect Behind the Scenes

You’ll lead a small but mighty team of six, managing all aspects of operational coordination and client service — from initial enquiry through to final feedback. You’ll work closely with Sales, Staging, Logistics, and Marketing to keep projects moving, clients happy, and our business growing.

If you're a natural leader who thrives in fast-paced environments, loves solving problems, and can keep multiple plates spinning — this role is made for you.

🎯 Your Mission

1.⁠ ⁠Drive Sales & Revenue Success

Lead the Sales Pipeline: Manage our database and potential clients to drive new business, follow up on quotes, and maintain strong conversion rates, always in a sales mindset.

Track Revenue Goals: Monitor weekly/monthly installs and sales targets. Proactively adapt tactics to stay on track.

Deliver KPIs: Provide clear, accurate weekly/monthly dashboards on key performance metrics — quotes, conversions, installs, damages, and Google reviews.

Feedback Loop: Share valuable customer insights and data with Marketing to improve lead quality and campaign performance.

2.⁠ ⁠Elevate Client Experience

Handle Escalations: Act as the point of contact for client concerns, ensuring issues are resolved swiftly and professionally.

Manage Damage Reports: Oversee damage incidents (internal and external), ensuring proper follow-up and service standards.

3.⁠ ⁠Lead, Motivate & Develop Your Team

Team Leadership: Direct and support the work of your Stylists, Removalists.

Set Targets & Hold Accountable: Ensure your team is meeting their individual KPIs and contributing to weekly sales and install goals.

Coaching & Development: Run regular 1:1s, performance reviews, and provide ongoing mentorship and training.

Build Culture: Foster a high-energy, supportive, and accountable team environment that reflects our core values — excellence, ownership, and positivity.

4.⁠ ⁠Own Operational Excellence

Daily Scheduling: Use our systems to coordinate stylists, logistics teams, and vehicles to ensure flawless daily and weekly project execution.

Run Sheet Management: Prepare and distribute run sheets for team operations based on project timelines and client needs.

Property Access & Keys: Ensure all projects have secured access to properties ahead of schedule.

Collections & Pick Up Schedules: Prepare and action pickup schedules for all furniture collections and inventory returns.

Supplies & Admin: Order and manage office supplies. Maintain and safeguard all master operations documents with precision.

5.⁠ ⁠Be the Glue Between Departments

Cross-Team Collaboration: Serve as the central communication point between Staging, Logistics, Marketing, and Sales to ensure smooth handovers, aligned timelines, and operational consistency.

👤 Who You Are

You're the kind of person who thrives on efficiency and execution. You're a calm and confident leader who can bring structure to chaos, clarity to complexity, and momentum to a busy team.

✅ You’ll Thrive In This Role If You Are:

A Goal Getter: You love setting targets and hitting them. You track metrics like a pro and won’t settle for “just okay.”

A Confident Leader: You know how to lead people, get the best out of them, and build a high-performing, positive team.

Customer Obsessed: You understand the value of every client interaction and always strive for five-star experiences.

A Communication Pro: Whether it’s a text, email, or call — you make sure everyone is on the same page.

Highly Organised & Detail-Oriented: Nothing slips past you. You keep things tight and timelines tighter.

Decisive & Clear-Minded: You make smart decisions quickly and stand by them.

Tech-Savvy: Comfortable with CRM tools, email systems, scheduling platforms, and data dashboards.

Problem-Solver: You stay cool under pressure, tackle challenges head-on, and always find a way forward.

🧠 Experience & Skills You Bring

3–5+ years in Property Styling, sales or operations management (preferably in a fast-paced, Real Estate industry)

Proven experience managing a team of 6 or more

Strong command of KPIs, sales conversion tracking, and reporting

Excellent verbal and written communication skills

High level of proficiency with admin tools (e.g. CRM, MS Office, Google Suite, Go High Level)

Experience working across cross-functional teams

🚀 Why You’ll Love Working With Us

Great Salary + Bonuses: Competitive pay + rewards for results

Career Advancement: We’re growing and love promoting from within

Quarterly Team Celebrations: We work hard, and we celebrate harder

Dynamic, High-Vibe Team: Collaborate with some of the best in the business

Staff Discounts: Get trade pricing on stylish furniture and home decor

Job Security: Join a top-tier brand in a booming industry