Customer Service Officer - Civic Centre (Casual)
Level 2 - $33.63 to $44.83 per hour + 12% superannuation

The Role

Based between the Town of Port Hedland's Civic Centre and Wedgefield Depot, this casual position offers flexible working hours and an attractive casual hourly rate.

As Customer Service Officer you will be responsible for providing professional and efficient customer service to all internal and external customers. Within this role, you will represent the Town of Port Hedland and ensure all front-desk, phone call and online enquiries are handled professionally. You will use your strong administration skills to raise customer requests, receipt and reconcile payments to the Town as well as assist with the development and administration of customer service procedures and policies.

Our ideal applicant will have excellent time management skills, high attention to detail and have a proactive attitude. You will require a high level of writing and verbal communication skills, as well as fast and efficient data entry skills.

For further information, please view the attached position description.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• National Police Clearance
• Current 'C' class drivers license
• Rights to work in Australia
  
  

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• Flexible working hours
• 12% superannuation - with a co-contribution scheme of up to 14%
• Wellness program (includes discounted gym membership, pool passes etc.)
• Training and professional development opportunities

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community, and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact the Recruitment Team on (08) 9158 9300 or .au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11.30pm Wednesday 3rd September 2025

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.