About Us:

Diabetes WA is a leading not-for-profit health organisation dedicated to providing support, education, and programs to thousands of Western Australians at risk of or affected by diabetes. Our dynamic team operates within a caring and empowering culture, committed to providing the essential support, education and services that will allow people affected by diabetes to live full, healthy lives.

The Role:

Join our passionate team as a Customer Service Officer, where you'll be a key point of connection and support for our community. In this dynamic role, you'll deliver exceptional service and administrative support to both internal teams and external stakeholders.

Position Details:

Type: We are offering a permanent flexible role that can be either part-time or full-time, up to 37.5 hour per week. Flexible work arrangements, such as school hours and job share arrangements may be considered. Availability on Monday & Wednesday is preferred.

Salary: Competitive salary starting from $32 per hour + super, depending on skills and experience.

Additional Benefits: Salary packaging, bonus leave days over Christmas/New Year, flexible work arrangements, and a strong focus on professional development with various training opportunities.

In your cover letter, please indicate whether you are applying for a full-time or part-time position, and specify your availability.

Key Responsibilities:

Be the welcoming first point of contact at our Diabetes WA Subiaco office.

Deliver high-quality customer service via phone, email, and face-to-face.

Promote Diabetes WA products and services in a friendly and professional manner.

Maintain accurate records of participants in the Customer Relationship Management (CRM) database, ensuring data accuracy and integrity.

Provide general administrative support across the organisation (data entry, reporting, billing, appointment booking and sales).

Process and dispatch diabetes product orders, ensuring all customer requests are fulfilled promptly.

Ideal Candidate (Selection Criteria):

Excellent inbound and outbound customer service skills.

Previous experience in an administrative or reception role.

Fast and accurate data entry skills.

Excellent organisation and time management skills, with the ability to multitask.

Strong working knowledge of MS Office and the ability to adapt to and use different software packages.

Experience using Customer Relationship Management (CRM) databases is highly desirable

If you're ready to join our team and contribute to Diabetes WA mission, we encourage you to apply now by submitting your resume and a cover letter via Seek, addressing the above selection criteria.

NOTE: Applications that do not include a cover letter addressing the selection criteria will not be considered.

Applications Close: Thursday 14th August. Diabetes WA reserves the right to short list and interview candidates prior to this date.

Additional Information:

To enquire about this opportunity, please email [email protected], or phone 1300 001 880 to speak to the People & Culture Team.

Please note that successful candidates will be required to provide a National Police Certificate and a Working with Children Check (if applicable to the role) upon commencement.

Commitment to Diversity & Inclusion:

Diabetes WA recognises that our success is a reflection of our workforce, and we are committed to an inclusive culture which values diversity of thought, opinion and background. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse backgrounds, and those living with disabilities.