Retail Manager (General – Fleet Service)
Mackay City Auto Group
Posted 19 hours ago
About the role
Mackay City Auto Group is seeking an experienced Retail Manager to oversee our busy General Fleet Service operations in Mackay, QLD. In this full-time role, you will be responsible for leading and managing a team of skilled technicians to deliver exceptional customer service and ensure the efficient operation of our fleet servicing division.
What you'll be doing
Manage a team of vehicle service technicians and support staff to ensure high quality and timely service delivery
Oversee the day-to-day operations of the fleet servicing department, including scheduling, inventory management, and budget control
Develop and implement strategies to improve customer satisfaction, employee productivity, and overall business performance
Liaise with clients to understand their needs and provide tailored solutions
Monitor and report on key performance metrics to drive continuous improvement
Foster a positive, safety-focused work environment and ensure compliance with all relevant regulations
What we're looking for
Proven track record of managing a successful automotive retail or fleet service operation, preferably in a leadership role
Strong customer service orientation and the ability to build lasting relationships with clients
Excellent problem-solving, decision-making, and conflict resolution skills
Proficient in inventory management, budgeting, and financial reporting
Excellent communication and interpersonal skills to effectively lead and motivate a team
Relevant industry qualifications and certifications
What we offer
At Mackay City Auto Group, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:
• Ongoing training and development opportunities • Access to company vehicle discounts • Flexible work arrangements • Comprehensive health and wellness programs
About us
Mackay City Auto Group is a leading provider of automotive services in the Mackay region. With over 20 years of experience in the industry, we pride ourselves on delivering high-quality workmanship and exceptional customer service. Our team of experienced professionals is dedicated to ensuring the satisfaction of our clients, and we are committed to creating a positive and inclusive work environment for our employees.
If you are an experienced Retail Manager with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Apply now to join our dynamic team and be a part of our continued success.
About Mackay City Auto Group
Mackay City Auto Group is Mackay’s largest multi-franchise dealership. Servicing Mackay & surrounding areas we are ideally located to service one of the fastest growing areas of Queensland.
We offer on the job training in all departments and with an attractive commission and bonus structure which is an exceptional opportunity for individuals. Mackay City Auto Group is a family friendly business which is instrumental in creating and achieving a healthy work and home life balance to ensure success and harmony in all aspects so you can remain happy, productive and healthy. We believe this is beneficial to drive our high level of customer care and to increase customer retention.
With 12 new vehicle brands to choose from we offer a wider selection of vehicles than any other dealer in Mackay. We are a true “One Stop Automotive Shop”. Additionally, we operate 2 pre-owned used vehicle yards, stocking a selection of quality vehicles.
To assist with your purchasing requirements our Finance & Insurance team have access to a number of lenders & insurance companies ensuring we can provide fast, easy, & competitive packages that suit your individual circumstances. We have invested in state of the art service tooling & diagnostic equipment ensuring that we “keep you moving”.
We are investing heavily in ensuring that our factory trained technicians are constantly kept up to date. Mackay City Auto Group believes our success is linked to the culture of people & their ability to deliver “Quality, Service, Value”. We aim to supply Quality products, deliver outstanding Service, at a Value for money price. We are committed to doing whatever it takes to ensure that any dealings you have with us are pleasant whether you’re buying a new or pre-owned vehicle, purchasing parts or organising a service.
Client Service Manager
Cairns Cleaning Contractors
Retail Store Manager
Eureka Furniture
Service Manager | Nissan, Isuzu & Suzuki
Westpoint Autos
Assistant Service Manager
Westpoint Autos
Fixed Operations Manager
EV Auto Group Brisbane City Pty Ltd
Retail Store Manager
Eureka Furniture
Asset, Facilities & Fleet Manager
Aurukun Shire Council
Remote Health Services Deputy General Manager
Far West NSW Local Health District
