Principal Business and Financial Analyst (Re-advertised)

NSW Department of Customer Service
Sydney, NSW
A$149,739-$173,174 p/a + superannuation
Information & Communication Technology → Other
Full-time
Hybrid

Posted 1 day ago


Principal Business and Financial Analyst (Re-advertised)

Clerk Grade: 11/12, base salary starting at $149,739 - $173,174 plus superannuation
Employment Type: Ongoing, full-time opportunity
Office Location: Sydney - McKell with flexible working supported. Hybrid ways of working with certain office landing days each week.
This role is part of the Strategy & Business Case team in the Strategy, Commercial and Risk Division.

About the team:
The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape NSWTA's future and ensure its long-term success.
The primary purpose of this role is to lead and manage the financial analysis of strategic programs and initiatives to ensure alignment with organisational priorities and objectives, maximising stakeholder and customer value to support the achievement of customer-centric outcomes.

Key responsibilities:

  • Lead and manage a team of business analysts to ensure the effective delivery of financial and cost analysis and projections for business case submissions and other funding proposals/grants.
  • Undertake cost, benefits and financial analysis to ensure the accurate and timely preparation of reports examining the affordability of a proposal, and the implications of any proposed financing and funding arrangements.
  • Provide a consolidated financial view or proposed submissions and ensure consistency across reporting while meeting NSW Treasury guidelines and requirements.
  • Lead and manage project deliverables and timelines to ensure that NSWTA meets its reporting obligations to relevant stakeholders including NSW Treasury and across the department.
  • Collaborate with finance and project teams to apply best practice methodologies and deliver measurable outcomes to help drive project to completion on time, within budget and aligned with strategic objectives.
  • Support the development of business cases and proposals to ensure they are robust, data-driven, and positioned for successful approval and implementation.
  • Mentor and support the team to build capability for continuous improvement, driving enhanced team performance, innovation and a culture of learning.
  • Manage stakeholder relationships and ensure alignment with legislative, policy and customer expectations.

To be successful in this role you will have:

  • Tertiary qualifications in the field of finance, accounting or equivalent, including full CA or CPA accreditation
  • Substantial experience in leading the development and analysis of complex financial models for strategic programs in a government or a large organisation
  • Sound experience in business case development, financial modelling, cost-benefit analysis, or economic evaluation
  • Proven financial knowledge and analytical skills with the ability to interrogate large datasets to contribute to the delivery of actionable insights to a range of stakeholders
  • Excellent reporting, presentation and communication skills
  • Strategic thinking, organisational skills and success in influencing strategy through collaboration, consultation and data driven decision making Government and/or Independent Agency and telecommunications industry experience, is desirable

To Apply:

Click 'Apply' and follow the steps to submit your application for review.

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 4th Sept 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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