The Company

OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in Western Australia. We expanded into NSW in 2019, and with ongoing growth into Victoria and Queensland, we are adding to our WA Team.

Midcity Group specialises in helping Customers in home insurance claims. Our business operates within strict KPI measurements to meet client expectations and is supported by a sophisticated job management system.

The Role:

We are seeking a dedicated and enthusiastic individual to join our team as an Customer Service / Admin Assistant.

This crucial role provides support to our Pre-Repair team in many ways.

You will be joining an engaged, collaborative & dedicated team within an open team office environment. This role is a Full-Time position Monday – Friday.

This role gives opportunity for personal and professional development within a growing business and diverse industry.

Key Duties & Responsibilities:

Inbound/outbound calls to maintain proactive communication with the customer, client, and colleagues about the progress of repairs and the claim process.

Managing incoming communications

Support & action administrative tasks across multiple functions of our business.

Data entry across internal and external SharePoint and Client portals

Collaboration and commitment to team outcomes

Our successful candidate will have:

Passionate about customer service

High organisation skills and outstanding attention to detail

Professional written and verbal communication skills

Exceptional customer service skills and the ability to build rapport with customers, clients and stakeholders

Intermediate Microsoft Office skills (Outlook, Excel & Word) are essential.

Ability to prioritise tasks and work as part of a team.

Committed to gaining the relevant knowledge and skills for the professional and technical requirements of the role and industry.

The following skills/experience would be an advantage, but are not essential:

Experience using job management software

Previous experience in the building industry and/or insurance industry

When applying, please include a covering letter to introduce yourself.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks and a National Criminal History Check