Use knowledge and data retrieval skills to respond effectively to enquiries and complaints from clients and staff, either in person, by telephone, or through written correspondence. The position is responsible for re-directing/escalating customer requests as appropriate, including response to urgent situations, and for screening operational areas from unnecessary interruption.

Role fit

The essential requirements for this role are:

• Ability to undertake a range of client service and administrative duties while balancing work priorities and meeting deadlines with minimal supervision.
• Ability to work effectively both independently and as part of a multidisciplinary team in a changing workplace.
• Competence, efficiency and attention to detail in the use of computers and contemporary software packages, including keyboard skills, word processing, spreadsheets and databases.
• Ability to communicate and liaise effectively with internal and external clients, including the ability to respond effectively to enquiries either in person, by telephone, or through written correspondence.
• A commitment to continuous quality improvement.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.