People Experience Coordinator

Purpose : - Making Lives Better through Happier Ageing®.

We promote positive ageing for Australia’s older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing® philosophy.

As a Nurse Next Door People Experience Coordinator, you are passionate about Making Lives Better and

Always put clients first

Are warm and caring

Think of creative solutions and always find a better way

Follow through with commitments and build great relationships

Go above and beyond (even when no one is looking!)

Job Summary :

As the People Experience Coordinator, you work in partnership with the Care Designer team to lead the recruitment, selection, hiring and onboarding of Caregivers to deliver Premium care to our Clients. You will also ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. The People Experience Coordinator role is essential in meeting our business goals by ensuring that we have the necessary availability of passionate Caregivers to meet our client’s needs and grow the business. You will drive results through the following main duties and responsibilities:

Recruitment :

Follows the Nurse Next Door people system to lead all aspects of recruitment and building a solid people pipeline

Manages all job postings on recruitment portals and web pages

Develops community relationships to drive a strong Caregiver referral network through employment centres, local nursing colleges and other avenues

Hiring :

Works in close partnership with the Scheduling and Care Designer team, ensuring adequate staffing levels order to deliver continuity of care and ensuring zero cancellations on client’s visits due to lack of available staff

Collaborates effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match

Oversees all administrative policies, procedures and practices to be in compliance with employment standards; be the expert in your local market

Takes a proactive approach in supporting with scheduling solutions as needed

Responsible for data integrity in the scheduling software

Onboarding :

Coordinates and leads Nurse Next Door Discovery Day

Ensures Caregivers have been trained and are able to efficiently use all Nurse Next Door systems

Leads, implements and ensures 100% adoption of new People programs and special projects as directed

Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS and acting on feedback to improve existing experience

Engagement :

Champion of employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives

Builds relationships with existing employees to understand career goals and support with identifying a future career roadmap

End of Employment :

Updates Caregiver files and Alayacare information upon end of employment

Completes End of Employment for exiting employees

Availability :

Permanent Part Time

Business Relationships :

Reports to the Franchise Partner

Works closely in partnership with Care Designers, Client Care Ambassadors and Care Services Centre

Key Metrics :

NPS; Client and Employee Score of 10

Ensures staffing levels are above 25% and zero cancelled visits due to lack of available staff

Education and Experience Requirements :

Experience recruiting A-Players in a high volume and fast growth environment

Minimum three years progressive management experience in operational and/or service delivery

Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)

Exceptional written and verbal communication skills

Intentional organisation, planning, time management and multi-tasking skills

Demonstrated experience in customer service

National Police Check (Aged care specific)

Working with Children's Check

Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)

Application Instructions:

Please provide a current/up-to-date resume and 1 page cover letter.