The Opportunity: We are seeking an engineer who is able to assist in covering support requests and also assist in trouble shooting server and network related issues. The position involves the recording of details, problem classification and scheduling of tasks Expect to spend 12 months gaining the experience and skills to become a field engineer.

The Environment: A team of engineers in Canberra and Sydney managing and supporting in excess of 100 sites around Australia. The organisation operates using the ITIL framework.

Key responsibilities:

Respond to inbound telephone calls from clients requesting assistance with a wide variety of computer related problems.

Record and track support incidents to a computerised support database.

Monitoring and responding to alerts.

Plan and carry out pre installation configuration on a range of workstation and server operating systems.

Carry out server migrations.

Attributes / Skill Required

Have or be completing a tertiary or industry qualification.

Good communications skills.

Analyse and interpret data and produce reports.

Interpret instructions and then implement actions according to ITIL policies and procedures.

Current driver's licence and motor vehicle.

Preferred Experience Working With

Windows Server 2016-2022

Active Directory

Microsoft 365

TCP/IP Networking Fundamentals

Network troubleshooting i.e. Internet connectivity diagnosis

The Learning Curve: To communicate effectively in a technical environment where our clients are non technical people.

Install configure and maintain the full range of Microsoft server environments.

Carry out on site diagnosis and correction of network problems logged by clients.
Attend training to develop relevant knowledge and skills.

Benefits
Commencing package is dependant on qualifications. Motor vehicle allowance and performance bonuses are also available.

How to Apply

Send a resume to [email protected]