About the Role
We're looking for a Support Engineer to work with voice software and join the team in a fully remote role supporting enterprise-grade voice technology.
This is a Level 2 - 3 technical support position focused on SIP/VOIP protocols, call flows, and troubleshooting - perfect for someone who enjoys solving complex voice infrastructure challenges without the pressure of high ticket volumes.

Responsibilities

• Support voice software and systems across major partner integrations
• Troubleshoot SIP protocol issues and complex call flows
• Work on high-profile accounts including top-tier energy companies and major retailers
• Provide Level 2 and 3 troubleshooting for technical issues via service desk, email, and phone
• Respond to support tickets in line with SLAs and customer expectations
• Configure and implement customer solutions across voice, networking, and infrastructure stacks

Your background:

• 5+ years’ experience in B2B enterprise support across service desk, email, and phone
• Strong background in VoIP/SIP Telephony
• Understanding of SIP protocols and VOIP/SIP architecture
• Hands-on troubleshooting of complex infrastructure, networking, and/or voice solutions
• Experience with Oracle SBC
• Experience working under pressure and delivering against deadlines
• Ability to work both independently and collaboratively in fast-paced environments
• Strong time management, communication, and stakeholder engagement skills
• Ability to quickly understand new technologies and provide business-aligned recommendations

What’s on Offer:

• 100% remote flexibility
• Standard business hours (no shifts!)
• Small, high-impact support volume
• Work with modern, vendor-agnostic tech

Only for Australian PR or citizenship.

Apply here or reach out to Sasha at [email protected]