About the organisation

The Woolcock Institute of Medical Research is a not-for-profit research institute and an internationally recognised leader in sleep and respiratory research, clinical diagnosis and treatment. With a world-class team and network of researchers, clinicians and support staff we are committed to improving respiratory and sleep health of all Australians. The Woolcock Institute of Medical Research is ranked as the leading respiratory and sleep research organisation globally.

Our multidisciplinary clinic is a world-leading medical centre specialising in the diagnosis and treatment of all sleep and breathing disorders, providing comprehensive, evidence-based care.

We are seeking an experienced and customer-focused IT Support Specialist to join our team in a full-time permanent role working Monday to Friday.

What we offer:

Up to $15,899 tax-free salary packaging option

Up to $2,650 tax-free meals and entertainment salary packaging option

Become a part of Australia’s leading respiratory and sleep research and clinical organisation

A supportive and collaborative team environment

Employee Assistance Program (EAP)

Bonus leave at Christmas / New Year time

Easily accessible by public transport: a 400m walk away from Macquarie University metro station and opposite Macquarie Centre bus interchange

About the Role
A dynamic and experienced IT Support Specialist will join our Operations team and work with a tight-knit IT team, reporting to the IT Manager. In this full-time permanent role, you’ll provide technical support across the organisation, ensuring the integrity of our IT systems and delivering exceptional service to internal and external stakeholders.

Key Responsibilities:

Managing and resolving IT needs across the institute

Supporting Windows, Mac, Office 365, SharePoint, and Windows Servers

Troubleshooting network and connectivity issues

Maintaining hardware/software inventory and backups

Supporting AV systems in meeting rooms

Monitoring antivirus and file security systems

Providing excellent customer service to users and stakeholders

Escalating server issues to managed service providers as needed

Essential Criteria

Tertiary qualifications and/or relevant experience in a complex IT environment

Strong knowledge of Microsoft OS, MAC OS, Active Directory, Office 365, TCP/IP, and antivirus systems

Experience with storage systems, remote desktop support and antivirus tools

Excellent troubleshooting skills and customer service focus

Strong verbal and written communication skills

Ability to manage competing priorities and work effectively under pressure

Our Vision: Improved quality of life for individuals and families affected by sleep, breathing, and lung disorders.

Our Aspiration: To maintain our world-leading research impact by translating sleep, respiratory, and lung cancer research into better global clinical outcomes.

Our Values: Respect, Excellence, Partnership, Support, and Opportunity

How to Apply:

If this sounds like something you would be interested in, please apply by sending your CV and Cover Letter (including responses to the essential criteria above) via Seek. If you have any queries, please email [email protected].

If you would like to find out more about Woolcock Institute of Medical Research, visit our website at https://www.woolcock.org.au/

Working Rights

Valid working rights in Australia.