Salary: HEP 5 $76,459 - $87,825 per annum + 17% employer superannuation
Contract Type: Full time, continuing
Hours per week: 36.75
Avaliable Positions: x2

Make a positive impact on the lives of our students

Join a highly motivated and enthusiastic team

The position may be required to work at any of the service centres across 6 campuses of the University

This position is 100% on campus

About Us:

At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride

About the role:

Student Advisors play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.

In this role you will work 100% on campus, closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses in the west.

About the person:

If you are a vibrant, team player that enjoys a fast paced and dynamic work environment, this role is for you. We are looking for a person that

has a customer service mindset and wants to make a positive difference to the lives of our students,

has experience in customer service roles and record management systems (preferably in student services)

has the ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support,

keeps a level head in busy and sometimes stressful situations,

proactively identifies and resolves issues where possible and appropriately escalates where necessary

can equally work autonomously and collaboratively as needed

Duties:

An example of duties you may perform will include:

Supporting students through case management by completing student progress appointments

Providing accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using student systems

Identifying and implementing service and process improvements

Why Join Us:

VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs at VU Webpage

How to apply:

For a copy of the Position Description, click HERE.

Applications must be submitted as a single document comprising:

A cover letter,

Your curriculum vitae/resume,

Responses to the Key Selection Criteria

Working with Childrens Check

NOTE: Applications that do not address the Key Selection Criteria will NOT be considered

Application Closing Date: 11:59pm Sunday 31st August 2025

This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Who to Contact?

For further information relating to the position, please contact Sharon Smith, Team Leader Student Advising via email [email protected]

Our Commitment to Protecting Country:

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Our Commitment to Progressive Inclusivity

Victoria University welcomes and celebrates the diverse perspectives, identities, and backgrounds of all people. We are committed to progressive inclusivity as a core strategic priority. All members of the VU community have a responsibility to be inclusive, respectful and supportive of all.

We are committed to maintaining a workforce which reflects the community we serve, this means we strive to attract, retain, develop and empower talented individuals from all backgrounds. We encourage applicants who are Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised people, those from the LGBTQIA+ community, people from all ages and socio-economic backgrounds. We believe that a diversity of experiences and perspectives strengthens our community and fosters a more innovative, inclusive, and supportive working environment, where everyone feels they belong.

VU is committed to providing a positive and barrier-free recruitment experience. If you have access requirements or would benefit from adjustments, including with position descriptions, application forms, or require any other document in an accessible format at any stage of the recruitment process please contact us at [email protected] or call (03) 9919 5999.