Manager WHS

NSW Department of Customer Service
Parramatta, NSW
A$149,739-$173,174 p/a
Human Resources & Recruitment → Occupational Health & Safety
Full-time
Hybrid

Posted 14 days ago


Manager, WHS
Clerk Grade 11/12 | Ongoing Full-Time | Hybrid Work Options Available
Location: Primarily based at a Revenue NSW location with flexible working arrangements

About Revenue NSW

Revenue NSW is committed to building a proactive, inclusive, and safe workplace culture. Our newly established Work Health and Safety (WHS) function, part of the Risk, Privacy, and Assurance Unit, is backed by strong executive support and is focused on delivering impactful safety outcomes across the organisation.

About the Role

As WHS Manager, you will lead the development and implementation of WHS strategy, action plans, and initiatives across Revenue NSW. You'll work closely with senior leaders, people managers, and subject matter experts to embed a safety-first culture and ensure compliance with legislative requirements.


Key Responsibilities

  • Lead the design and delivery of WHS strategy and action plans to improve safety performance.
  • Provide strategic WHS advice and support to senior leaders and stakeholders.
  • Coordinate WHS consultation processes and chair the WHS Committee.
  • Promote psychosocial and physical safety through education, awareness, and communications.
  • Manage WHS projects and initiatives with accountability and flexibility.
  • Use data and insights to inform risk mitigation and continuous improvement.
  • Oversee complex incident and hazard management and ensure best practice case handling.

About You

  • You are a strategic and action-oriented WHS leader who thrives in a dynamic environment. You bring:
  • Strong experience working with senior leaders to implement WHS strategies.
  • The ability to build effective relationships and influence outcomes.
  • A pragmatic approach to interpreting requirements and developing practical guidance.
  • Proven capability in managing competing priorities and delivering results.

Essential Requirements

  • Formal qualifications in WHS, human resources, or a related field.
  • Current valid Driver's License.
  • Expert knowledge of WHS legislation and compliance frameworks.

Why Join Us?

  • Be part of a newly established WHS function with strong executive backing.
  • Lead strategic safety initiatives that make a real impact.
  • Enjoy flexible working arrangements and a collaborative team culture.


About Revenue NSW

Revenue NSW is the state's principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt-ensuring vital services are funded and communities are supported.

We're proud of our diverse, inclusive, and regionally connected team, and we embrace flexible working arrangements that support work-life balance. This role can be based at any of our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong-giving you the freedom to work where it suits you best.

To apply, please submit your resume and cover letter highlighting your relevant experience and suitability for the role.

For any queries about the role, contact Tim Johnstone at 0447776318 or email [email protected].

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 22nd August 2025, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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