Company description:

Legal Aid

Job description:

Legal and Client Support Officer

Clerk Grade 3/4
Talent Pool
NSW Statewide

Talent Pool recruitment for Temporary and Ongoing roles, Full-Time & Part-Time

Clerk Grade 3/4, Salary range $84,659 - $92,701 (plus super and annual leave loading)

NSW Statewide - Sydney metropolitan & Regional NSW Legal Aid offices

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

The office locations of this role are as follows or can be viewed here

Sydney Metropolitian

Regional

• Bankstown
• Blacktown
• Burwood
• Campbelltown
• Central Sydney (Haymarket)
• Fairfield
• Liverpool
• Parramatta
• Penrith
• Sutherland

• Albury
• Bourke
• Broken Hill
• Coffs Harbour
• Dubbo
• Gosford
• Lismore
• Newcastle
• Nowra
• Orange
• Port Macquarie
• Tamworth
• Wagga Wagga
• Walgett
• Wollongong

About the role

The Legal and Client Support Officer, Clerk Grade 3/4 role is a valuable addition to our existing administration division at Legal Aid NSW.

The role is an important first point of contact for our clients with complex legal and non-legal issues to determine and provide appropriate information and organises support or services.

The role provides a range of clerical and legal administrative support to our legal teams to deliver best outcomes for our clients.

About you

You are a dedicated and client-focused professional who thrives in a fast-paced, high-volume environment. As a collaborative team player, you consistently deliver high-quality support services with professionalism and reliability.

Your strong communication skills enable you to engage effectively with both clients and legal staff across a range of interactions, including reception duties, phone enquiries, and legal administrative tasks. You bring a proactive approach to client service and demonstrate confidence in managing competing priorities.

You have a solid administrative background and are proficient in using a variety of technologies to support daily operations. Your keen attention to detail ensures accuracy and efficiency in all aspects of your work.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, experiencing issues accessing information on the application form and require this in an alternate format, or you'd like information about what we can do to help you, please contact our team at [email protected]

Other benefits of working with us

You will have access to training, development and mentoring opportunities.

We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life

Find out more at Working at Legal Aid NSW

The essential requirements for this role

You must:

be willing to do a Criminal Record Check and Working with Children Check

hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

your resume (no more than 5 pages)

cover letter (no more than 2 pages). In your cover letter, please address the following targeted questions:

Describe an experience where you had to handle a difficult customer issue. What was the nature of the problem, what steps did you take to address it, and what was the result?

2. Share an example of a particularly busy day at work? How did you prioritise and manage both customer and business needs during that time?

Do you need help to apply?

If you have questions about the role, you can reach out to Hiring Manager - Jeannine Ries on 02 9134 9314 or email: [email protected]

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: Sunday 31st August 2025 at 11.59pm