Guild Advisory Officer

Edith Cowan University Student Guild

Due to an internal promotion, The Edith Cowan University Student Guild is looking for a dynamic and passionate individual to join our team as a Guild Advisory Officer providing advocacy and support services to ECU Students across academic, financial and welfare matters. This role is part-time working 3 days per week (Monday, Tuesday, Wednesday) supporting students at all ECU Campuses.

*Note that work days are not negotiable.

Anticipated Commencement Date: Not before 6th October 2025

The Edith Cowan University (ECU) Student Guild is a not for profit organisation and peak representative body for all ECU Students. Guild Advisory Services are integral to providing core advocacy and support to students, on behalf of the Guild, covering a wide range of services.

We are looking for a passionate, dynamic individual to join our Joondalup and Mt Lawley based team as a Guild Advisory Officer. There will also be a requirement for occasional travel to our Bunbury campus.

We are searching for an applicant with comprehensive demonstrated experience in a similar advocacy support role, who is professional and passionate about helping people, and who is also administratively competent, and thorough. The ability to record accurate and detailed case notes in a timely manner is essential to this role.

This is a dynamic and, at times, fast paced role where you will be assisting students via a set appointment schedule, with varied academic appeal processes to directly liaise with Schools and Departments of the University; as well as other varied personal student support needs.

PLEASE DO NOT APPLY IF YOU ARE UNABLE TO DEMONSTRATE THE ESSENTIAL REQUIREMENTS FOR THE ROLE. You are required to provide a resume AND a cover letter detailing how your experience meets the essential criteria.

SELECTION CRITERIA:

Qualifications

Completion of a degree in a relevant human/community services discipline or an equivalent combination of relevant experience and/or education /training.

Essential

Demonstrated experience delivering advocacy services in a multi-cultural environment.

Demonstrated ability and experience in dealing with others sensitivities and confidentiality through developing and maintaining professional support based relationships.

Demonstrated practical expertise interpreting and applying relevant policy, rules, procedures and guidelines.

Well-developed verbal and written skills and ability to effectively adjust communication and listening styles to interact clearly and concisely at all levels across a diverse client base and professional contacts.

Demonstrated experience operating in a dynamic customer service environment.

Proven time management and organisational skills and ability to manage a high volume of tasks and competing priorities in a structured manner to ensure timeline adherence.

Ability to research, evaluate and submit continuous process improvement initiatives to align with changes in related services best practices.

Demonstrated experience and proficiency in using the MS Office Suite particularly – Outlook, Word, Excel and PowerPoint.

Desirable

Experience in using the Clinical Management System, Cliniko

Other Position Requirements

Current C class driver's license

Able to attend the Guild's offices at Joondalup, Mount Lawley, Bunbury and from 2026 ECU City campuses to ensure consistent Guild business continuity.

National Volunteer Police Certificate or agreement to make an application for such.

What we offer:

Additional 3% employer superannuation contribution on top of SGC rate

15 Personal/Carers Leave days (P/T pro-rata, accrued in accordance with ordinary hours worked)

2 Wellness Days per calendar year

Flexi-time & TOIL

Our values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for ECU Student Guild are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

To apply click apply now and attach your resume AND a cover letter detailing how your experience meets the essential criteria. (Applications that do not provide a cover letter specifically addressing the selection criteria will not be considered for shortlisting).

Applications will not be considered from those requiring VISA sponsorship.

Applications close Sunday 31st August. We reserve the right to and close the applications early and to not recruit from this pool of applicants.

Late applications will not be considered nor will applications submitted through any other unauthorised platform.