Logo for Customer Experience Officers - Taxi Trucks & Customer Experience

Customer Experience Officers - Taxi Trucks & Customer Experience

Capital Transport
Perth Airport, WA
A$60,000-$65,000 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 4 days ago


We are seeking highly motivated Customer Experience Officers to join our Taxi Trucks and Customer Experience Departments. There is opportunity for a permanent and Casual positions that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment. Capital Transport, Australia’s largest and fastest-growing courier and taxi truck business, is proud to provide a complete transport and logistics business-to-business (B2B) service.

As a valued member of our team, you will be part of a supportive, rewarding, and fun culture, with ample opportunity to develop and progress. We believe in celebrating our team members’ participation and efforts and fostering a work environment that offers:

A supportive and inclusive culture

Constant career opportunities

Onsite secure parking

Smart Casual Fridays

A Social Club with fun activities each month

Monthly BBQs and birthday celebrations

Your responsibilities will include, but are not limited to:

Handling inbound and outbound customer service inquiries with professionalism and efficiency.

Ensuring all telephone calls are answered promptly and professionally.

Managing the booking of on-demand jobs with accuracy and timeliness.

Providing superior customer service by ensuring that client bookings are taken efficiently and accurately.

Identifying and resolving any potential delivery issues before they impact the clients, and proactively informing them of any delays.

Following up on services by liaising with clients, subcontractors, and operations teams.

Proactively identifying growth opportunities within portfolios and fostering client retention through relationship-building.

Ensuring clear communication and resolution of service issues between the client, subcontractor, and team.

What we’re looking for:

Strong attention to detail and a proactive approach to problem-solving.

Excellent interpersonal and customer service skills to build and maintain lasting client relationships.

Ability to work autonomously and collaboratively within a fast-paced, dynamic environment.

A positive and proactive attitude, with the ability to juggle multiple tasks efficiently.

If you are passionate about delivering exceptional customer experiences and want to grow with a rapidly expanding company, we would love to hear from you!


About Capital Transport

Perth Airport, WA, Australia

Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.

Capital Transport has enjoyed strong growth in recent years due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options and nationally our expansive fleet incorporates over 1100 vehicles. These vehicles range from motorbikes for CBD courier services to semi-trailers and specialised vehicles.

Source: This is an extract from the company's own website.

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