THE ROLE

As a Collections Officer, your role directly contributes to the success of the company by optimising cash flow and minimising bad debt. Working closely with our team of Project Leads, you will engage with numerous clients on a daily basis, understanding each project and finding positive solutions for everyone.

“That’s how we’ve always done it” doesn’t exist at Mijasu, because the value you bring will shape the ambitious growth plans over the coming 5-Years.

This is a credit collections role with a combination of inbound and outbound calls as well as emails.

KEY RESPONSIBILITIES

Contact clients via phone, email, and written correspondence to recover outstanding payments.

Negotiate payment plans and settlements in line with company policies.

Maintain accurate and up-to-date records of all collection activities.

Analyse accounts to identify delinquent payments and prioritise collection efforts.

Collaborate with Project Delivery teams to resolve disputes and ensure accurate account reconciliation.

Provide excellent customer service while adhering to legal and regulatory guidelines.

Prepare reports on collection activities and account statuses for management.

KEY REQUIREMENTS

Proven experience in collections, accounts receivable, or a similar role.

Strong negotiation and communication skills, both verbal and written.

Ability to handle sensitive situations with professionalism and empathy.

Proficiency in Xero, Google Sheets/Microsoft Excel

Excellent organisational skills and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Positive, approachable, solutions-focused attitude