Guest Services Manager

We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Our Brand

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

You will be:

Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.

Representing property management in resolving any guest related situation.

Leading Front Office Teams

Maintaining Guest Services and Front Desk Goals

Ensuring Exceptional Customer Service

Implementing Projects and Policies

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Support with Rostering and Training of the Front Office department

Focusing on Guest Voice

Qualifications & experience:

Experience in daily operations of a hotel

Current WA RSA essential for this role

Current Drivers Licence, manual preferred

Hospitality experience is essential

Must be well organised, efficient and have excellent people skills

Leadership experience

You are / have:

Friendly, confident, vibrant and professional personality

Previous hotel experience in the guest services, front desk and leadership highly regarded

Full Time Australian working rights

Exceptional communicator and guest orientated persona

Excellent Computer and Office 365 knowledge

Life. With the Works.

Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands

Flexible work options

Hotel perks like accommodation and food & beverage discounts

Enhanced superannuation

Travel & stay benefits including eligibility into our Bonvoy loyalty program

Incentive, recognition, and wellbeing programs

Excellent career growth and learning opportunities

Access to EAP services

We look forward to reviewing your applications!

Only successful candidate will be contacted.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.