Are you passionate about making a difference in the lives of individuals with disabilities? Do you have exceptional organisational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our dedicated team!

Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

We are seeking an empathetic, resilient, and dynamic individual to join our team, as a Full-Time, Rostering and Recruitment Officer. The position will be Full-Time, flexible hours available. You will work in our office is located in Newcastle, New South Wales.

As a Rostering and Recruitment Officer at Sunflower Services, your responsibilities include:

Rostering Support

Assist in coordinating and managing the scheduling of support workers for participants.

Liaise with clients, support workers, and internal teams to ensure timely and effective shift coverage.

Monitor and adjust rosters based on participant needs, staff availability, and operational changes.

Maintain accurate shift records, including hours worked and client preferences.

Support the handling of staff sickness notifications and leave requests, ensuring adequate coverage.

Track support worker attendance and punctuality through rostering systems, ensuring adherence to absenteeism policies.

Provide guidance to support workers regarding their schedules and responsibilities.

Ensuring adherence to relevant rostering policies to ensure business viability and employee wellbeing.

Provide leave coverage when other employees are on leave.

Recruitment Assistance

Support the recruitment and onboarding of Mental Health and Disability Support Workers.

Assist in conducting group interviews and sourcing suitable applicants via Seek and website applications.

Manage and process employee documents, including scanning, shredding, and uploading to HR systems (e.g., ShiftCare).

Maintain up-to-date employee records in CRM systems such as Employment Hero and ShiftCare.

Work collaboratively between Rostering and HR departments to ensure timely recruitment and onboarding.

Play a crucial role in bridging the gap between recruitment and rostering systems, ensuring staff build rosters efficiently, and support staff and Participants are well-matched.

Assistance with organisational recruitment needs including reference checks.

Provide applicant feedback and communication including answer job related enquires.

Administrative Duties

Provide general office support including reception and administration duties meeting company standards.

Maintain office tidiness and cleanliness (e.g., emptying bins, kitchen cleaning, vacuuming).

Maintain up-to-date employee records on appropriate CRM’s (Employment Hero, Shiftcare).

To succeed in this role, you will need:

Education in Business Administration, Human Resources, Community Services, mental health, or a related field desirable.

Experience in rostering, recruitment, or support work within the NDIS or community services sector is highly desirable.

Strong interpersonal skills with the ability to build rapport, maintain boundaries, and communicate effectively with diverse stakeholders.

Excellent verbal and written communication skills, with a professional phone manner.

Proficiency in rostering and HR systems such as ShiftCare and Employment Hero (or similar platforms) highly desirable.

Exceptional organisational and time management skills, with the ability to manage competing priorities.

Empathy, compassion, and a non-judgmental attitude, especially when working with vulnerable populations.

Ability to work collaboratively within a multidisciplinary team and independently when required.

Attention to detail in documentation, record-keeping, and administrative tasks.

Ethical and culturally sensitive approach to client and staff interactions.

Why work at Sunflower Services:

Join a supportive and collaborative team dedicated to providing high-quality care and support

Opportunity for professional development and advancement within the organisation

Competitive salary and benefits package including paid day off for your birthday

Work in a rewarding and fulfilling environment where your contributions are valued and appreciated

Work from Home opportunities provided for the right candidate.

Fortnightly team lunches and yoga sessions.

Location: Newcastle

If you're passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.

Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Please visit our website for more information on our wonderful company: www.sunflowerservices.com.au