Are you a dynamic hospitality professional, looking for the next step in your career? Botanica are looking to fill the position of Venue Manager and this is your opportunity to join a team who will be passionate about your career growth.

LOCATION: Hobart, Tasmania.

We’re looking for a Venue Manager who will ensure Botanica operates smoothly, with sufficient stock and staff at all times – but more importantly someone with the passion to push our business to the next level and leave a lasting legacy in the venue for years to come. The environment is dynamic and fast-paced with an incredibly talented team to lead and important business decisions to be made. At Botanica when it comes to customer service and quality, no stone is left unturned, and it will be your responsibility to drive that!

Our venue is part of a much wider network and is supported by a Head Office of business professionals and a suite of systems and procedures built to ensure you succeed. We preference the business training of our leaders to optimize the customer experience and profitability. Performance metrics are clearly delineated, accountabilities communicated, and teams set up for success. Whilst we will never lose sight of our core value ‘hospitality’ our sights are set on business growth and expansion – we need your help with that.

Added to this, nobody does business analytics in bar management at an operational level like we do. You will have full access to data and tools to make smart financial decisions on behalf of the business to monitor and influence KPI performance.

We wouldn’t be a hospitality venue without excellent customer service being a pillar of our operation. You will be responsible for being the shining benchmark for stellar customer service, instilling in your venue team core values and skills to propel the experience of our guests into something they will remember for years to come. Fostering your team will be a large focus and building up the individuals who make-up your core leadership group will ultimately lead to Botanica's ongoing success.

Key Elements of the role:

Working on the venue floor and administrative work

Managing a team of 15+ individuals with ongoing recruitment, training and development of staff

Fostering and maintaining an excellent team culture

Responding to and pushing the team to reach clearly identified KPI’s

Rostering and budget monitoring

Upholding the standards of procedural compliance

Identifying opportunities for improvement within the business

Contribute actionable ideas to the ongoing growth of Botanica

Responsibility of providing exceptional customer service to guests

Managing the experience of guests to ensure they are memorable

Leading changes to the beverage program (cocktails, wine, beer, etc.)

Collaborating with our event and marketing team to create special experiences for our guests and team alike

Desirable candidates would have the following:

Experience in hospitality management (or similar experience)

Experience working with business metrics like labour management, KPI’s and COGS

Proven customer service skills

Proven experience cultivating team culture

Aptitude to thrive in a procedure-driven environment

Ideas! We want your innovation and your experience to lead our business into it's next chapter, with you at the helm of it's success

Comfortable working in a collaborative team environment

Weekend availability is essential; however, rosters are flexible – you’ll be the one creating them! Specifically, we are drawn to highly motived and enthusiastic individuals with a ‘solution based’ mindset when tackling obstacles. Someone who is excited by the opportunity to lead one of Hobart’s most high-profile venues and bring fresh ideas to our operational ‘round table’ discussions.

What we can offer you:

Attractive salary options

Flexible work/life balance

Dedicated management support

Extensive business training and opportunities

Ongoing career opportunities to excel further in our wider network of businesses

A encouraging and lively team to work alongside!

If you have energy, optimism, and independent thinking to burn you could do a lot worse than considering this opportunity - your resume will thank you!

If you have questions, you'd like to ask regarding the position prior to applying, you can contact a member of our Head Office team directly via our website. Otherwise, we look forward to receiving your application soon!

What we require:

A CV with your most recent/applicable experience + a cover letter telling us why you are our most passionate candidate.