The Centre Manager’s role is to support and coordinate our team of staff and volunteers to deliver to our members and guests, the highest level of customer service.

The Centre Manager will need to be confident in our dynamic environment and will be required to make decisions, autonomously, as situations arise.

The Centre Manager will report to the FPC Committee through regular meetings with the Committee Chair and also attend monthly FPC committee meetings.

Responsibilities include:

Working with staff to provide a friendly, efficient and professional food and beverage service.

External promotion of the Centre as a desirable function venue.

Organising events including concerts

Assisting with the recruitment of staff and volunteers.

Conducting staff induction and training, ensuring all staff are competent with service procedures.

Supervising team members and volunteers and setting service level expectations.

Ensuring compliance with Racing, Gaming and Liquor requirements.

Actively resolving complaints and issues.

Maintaining the activities calendar for the centre.

Stock control and management.

Managing the club’s web site.

Coordinating club membership.

Management of contractor engagements within the facility. (Cleaners, maintenance staff, etc.)

Liaising with the bookkeeper and treasurer to ensure timely payables and receivables management.

Cash management, invoicing, banking and financial reporting.

Coordinating the opening and closing and security of the facility with staff & volunteers.

Ensuring housekeeping standards are maintained at all times.

Selection Criteria

Skills and experience

Essential:

Excellent communication skills including writing, interpersonal and negotiation skills.

Management experience including proven ability to create and foster a healthy team dynamic.

Great work ethic and ability to work unsupervised

Problem-solving skills and high attention to detail.

Competent computer skills.

Responsible Service of Alcohol (RSA) and Approved Manager’s qualifications or progress towards these qualifications.

Desirable:

Previous hospitality management experience in a club, conference or function facility.

H&L POS (Point of sale) system knowledge.

Xero accounting software experience or similar desirable.

Events management experience.

Applicants must have the ability to work a flexible roster of weekdays, occasional weekends, evenings and occasional public holidays.

The salary will range between $75,000 and $86,000 depending on experience. A part-time position can be negotiated if preferred. Immediate commencement and handover available.

If the above sounds interesting and you have the necessary skills for this position, please apply by addressing all the selection criteria. Email your application to [email protected] no later than 12pm on Friday the 30th. August. For all enquiries, please contact Steven during business hours on 9335 1659.