Title: Restaurant Manager / Venue Manager

Position Overview:
The Restaurant Manager / Venue Manager plays a pivotal role in ensuring the smooth and efficient operation of the restaurant. You will be responsible for overseeing daily operations, maintaining ambitious standards of service, and contributing to the overall success and profitability of the business.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Manage day-to-day restaurant or venue operations, including staff scheduling, inventory management, and quality control.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Uphold and enhance the venue's reputation for excellence in food, service, and ambiance.

• Recruit, train, and motivate a team of dedicated staff members, including servers, chefs, bartenders, and support staff.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.

• Ensure an exceptional guest experience by consistently delivering outstanding customer service.
• Address customer feedback and concerns promptly and professionally.
• Implement strategies to enhance customer satisfaction and loyalty.

• Develop and manage budgets, controlling expenses while maximising revenue.
• Monitor and analyse financial performance, identifying opportunities for cost savings and revenue growth.
• Implement pricing and menu strategies to optimise profitability.

• Plan and execute special events, promotions, and marketing initiatives to attract and retain customers.
• Collaborate with the marketing team to create and implement marketing campaigns that drive business growth.

• Oversee inventory levels and procurement of food, beverages, and supplies.
• Manage vendor relationships and negotiate contracts to ensure favourable terms.

• Generate regular reports on key performance indicators and present findings to senior management.
• Utilize data and feedback to make informed decisions and improvements.

• Operational Leadership:
  
• Team Management:
  
• Customer Experience:
  
• Financial Management:
  
• Events and Marketing:
  
• Inventory and Supply Chain Management:
  
• Reporting and Analysis:
  

Key Performance Indicators

• Accurate forecasting
• Achieving budget
• Customer feedback

Skills & Experience

These are the desired skills and experience for this role:

• Proven experience as a restaurant supervisor or in a similar supervisory role.
• License Controller Qualification or General Manager certificate would be favorable.
• Proven understanding of food and beverage service standards.
• Proven understanding of restaurant financials and cost control.

Behavioural Capabilities

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Establishes credibility and uses compelling insights to appeal to others’ needs and persuade them to a different point of view; navigates political situations and negotiates to gain agreement from others and achieve desired outcomes.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Commercial Thinking: Considers revenue, cost, and risk factors that drive organisational performance; identifies and secures new business; optimises resources to deliver more with less; manages and mitigates risks; maintains awareness of external factors impacting the business.