Our client is a high-profile Australian Government department with a broad international presence and a mandate to advance Australia’s interests and protect Australians overseas.

Work with international partners and other countries to tackle global challenges, increase trade and investment opportunities, and generally contribute to greater economic prosperity, and stability, for Australia.

The Opportunity

Whilst initially this role is to cover parental leave, joining the Department regularly opens the door to longer-term and permanent opportunities. In addition, it will provide you the opportunity to work with one of the most sought-after APS employers and be part of a culture of excellence and high performance.

You’ll be joining a section responsible for developing, managing, and improving secure IT systems, as well as analysing and reporting on data to inform policy and operational decision-making.

Their work plays a direct role in ensuring the safety and wellbeing of Australians abroad, strengthening crisis response capability, and enhancing government-wide information-sharing.

The Role

You will play a key role in the team and assist in improving client services and user access, ensuring it’s managed effectively across the global network from the Consular Information System (CIS). CIS is a case management and notarial service record system and the crisis client registration database.

You will have a consistently busy workload with changing priorities and be responsible for building and maintaining business relationships across the various functions in your section, as well as other key stakeholders including the IT Division. You will gain ongoing exposure to crisis management and consular operations particularly during times of crisis with a hands-on approach.

Key responsibilities include:

• Manage, triage and action incredibly busy inboxes
• Liaise with internal and external stakeholders, including across government
• General administration and providing support to the team
• Effectively update and maintain records, data and Excel spreadsheets
• Contributing to process improvements and knowledge management within the team

The Ideal Person

You are a capable administrator, with demonstrated experienced in administration, client services or as an EA within the APS. You thrive operating in fast-paced, high-stakes environments and have a passion for helping people – something you’ll be able to do a lot of in this role. This role is about helping Australians in crisis overseas; you won’t find a role much more high impact than this.

You bring professionalism, discretion and empathy, a proactive mindset and ability to manage competing priorities.

We’re looking for someone who:

• Has excellent communication skills and is skilled at developing rapport and building relationships, whilst maintaining a high level of professionalism
• Is highly organised, dependable, and able to work independently
• Maintains accuracy and attention to detail under pressure
• Adapts quickly to changing demands and deadlines
• Fosters positive working relationships and contributes to a team environment
• Understands the importance of confidentiality in sensitive policy and operational contexts

To be eligible for this position, you must hold a current NV1 security clearance.

Salary / Rate

• $89k - $95k +15.4% Super

How to Apply

To apply online, please click on the appropriate link.

Alternatively, for a confidential discussion, please contact Sarah Tamasi on 02 6108 4878 quoting ref no. 20847.

HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.