About the role

We are an NDIS registered, family-owned business with strong values and lived experience in the disability sector. We currently support participants in the South Brisbane, Beaudesert and Gold Coast regions. Our mission is to provide exceptional support to participants by creating a truly person-centred approach. We are committed to ensuring every individual feels heard, valued, and empowered when making decisions about their lives. As we experience a period of growth, we are seeking an experienced Senior Support Coordinator who shares our passion for positive outcomes and meaningful connections to join our team.

The successful applicant will play a pivotal role, empowering participants to navigate the NDIS with clarity, confidence, and control, specialising in connecting individuals with the right services, resolving complex challenges, and building strong, sustainable support networks that align with each participant's unique goals and needs.

Drawing on deep sector knowledge and experience, you will value the opportunity to share your expertise with team members. As a valued member of the team you will engage in strategic planning projects to support our focus on continuous improvement and meeting best practice standards.

Key Responsibilities

Collaborate with participants and their support networks to identify goals and support needs, ensuring the needs and preferences of each participant are fully considered.

Provide guidance to participants on their rights and responsibilities under the NDIS, ensuring they are fully informed of their options.

Advocate for participants within the NDIS framework, ensuring they receive the supports they need for optimal outcomes.

Build strong, positive relationships with participants, their families, and relevant stakeholders to ensure seamless and effective implementation of NDIS supports.

Maintain accurate, timely documentation and reporting.

Maintain detailed client records and ensure compliance with all relevant policies, procedures, and regulatory requirements

Provide guidance and support to more junior members of the coordination team

What we're looking for

A strong understanding of the NDIS framework, including eligibility criteria, funding categories, and support coordination guidelines, is essential.

A compassionate, patient, and understanding approach to working with individuals with disabilities.

Bachelor's degree or higher in human services, special education or allied health discipline (essential)

Minimum 3 years' experience in a support coordination role.

Experience managing participant information through CRM systems, particularly Astalty.

Experienced user of MS Teams to plan, organise and deliver meetings.

Excellent communication and interpersonal skills, with the ability to effectively engage with clients, families, and service providers

Strong problem-solving and decision-making skills, with a focus on client-centred outcomes

Proven ability to work independently and as part of a collaborative team

Full Australian working rights are required for this position

Valid Australian driver's license and own reliable vehicle required

Must be able to obtain: NDIS Worker Screening Check, Working with Children Check, and National Police Check.

What we offer

At KGS Coordination Services', we are committed to supporting our employees and providing a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

Flexible work-from-home arrangements after the probation period.

A supportive, family-oriented work environment that values work-life balance.

Opportunity to be part of a rapidly growing, values-driven business making a real difference in the lives of individuals with disabilities

If you are a passionate and motivated individual looking to make a difference in the lives of people with a disability, we'd love to hear from you.