Your new company

An established and respected organisation in the access solutions industry. Located in North Ryde, they provide support across Australia, New Zealand, and Oceania.

Your new role

As a Customer Service Representative, you'll be a vital part of the customer service team, delivering professional telephone and online support. You'll manage inbound sales, technical support, and customer enquiries, ensuring a high standard of service and resolution.

Key responsibilities include:

• Handling inbound calls and live chat conversations with professionalism
• Providing first-level technical support across a range of products
• Taking ownership of customer cases and ensuring timely resolution
• Processing orders accurately and efficiently
• Supporting marketing initiatives and lead follow-up

What you'll need to succeed

• Minimum 2+ years' experience in a customer service role
• Strong communication and interpersonal skills
• Proven ability in conflict resolution and problem-solving
• Experience with CRM systems (Salesforce Lightning and SAP Business One desirable)
• Understanding of the retail hardware or consumer retail sector is advantageous.
• Ability to support connected products including smart devices and Wi-Fi systems

What you'll get in return

• Work with a supportive and professional team
• Opportunity to grow within a well-established organisation
• Convenient North Ryde location (free parking on-site)
• Inclusive and safety-focused work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.